[citation][nom]Travis Beane[/nom]As much as I love you Steam, you're still not perfect. -The Steam client is pissing about offline mode (fine if you logon first, then disconnect, but not if you start disconnected).-DRM.-If I lose my account, I lose all 110 games I have purchased through Steam.-Support. It'd be a hell of a lot easier if I had 1 page for support for all of my games, not 50.-If all games had settings/saves in the cloud, not just the dozen there currently is.-Selling broken games (or multiplayer games with no servers).If Valve can fix those issues they have, I see a great future for them. For the time being, I only buy from Steam because it's usually cheaper than Impulse.[/citation]
1. Net-I agree with the off-line connectivity thing being a pain, but i guess most, if not all digital distribution systems have a 'login even if you play off-line' mode, this includes windows live, d2d etc, so i believe valve is not alone in that(come to think of it i cant even play on consoles without signing in...
😛)
2. DRM- Really among all the digital distributors i bought games off, valve has the least intrusive DRM i know off, its easy to switch pc's or even install the games either from your DVD/External HDD back up or d/l again from steam, even when you format your pc multiple times, and best thing no need to get customer support involved in it!!
3.A/c-What the previous commentor Elbert said is true, i have had my account restored with a easy 'mail us the scan of your bill and its back again service'

4. Support-This sounds great but i don't think valve can give the level of support the game makers/publishers can give, to have them all pitch shops at valve with their own custom space to reach to the players who have troubles is i guess a better option, though valve does take an active role in integrating patches and updates and making sure all of those games work as smoothly as possible through steam
5. Custom Save-Have to agree completely on this one, would love to have a space for account holders on steam to upload their own custom saves/settings to the games they play, would make the format/reinstall process that much more smoother
6.Sell-I believe there is an option to gift the games you bought off steam to another steam owner, not very clear on the details but it sure is an option, i have had my friends buy special off bundles and then gift the game they had to someone else.
I'm a old time valve user so hope this clears some stuff about them...cheers!