Restart problem with Acer aspire E5-721

Favours

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Jul 18, 2017
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Acer Aspire E5 boots normally but whenever I click on restart the laptop will shut down and restarts but with black screen. So it stars normally only when I press the power button. A rest after a program installation is not possible. I hope someone could help with the solution.
 

supermikeq

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Jan 29, 2018
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It could be a glitch with your battery... I know with my aspire I've had troubles with it. If you look on the bottom of it there should be a little hole with a little battery on top. Shut your laptop completely off, unplug it and put a pin or paper clip into the hole for 4-5 seconds. After 5 minutes of waiting (ish) turn it on and see if it's fixed. https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset <-- here's a slightly more detailed version as well as a video.
 
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