Restore progress whilst updating system it will only up date to 99% and therefore won't complete the restore progress. What is

[Lizzie_]

I am trying to restore an Acer Aspire 5750 but not to factory settings. When it gets to updating system it only goes to 99% and stops therefore preventing completion. What am I doing wrong?

 

[GreyCatz]

Greetings, Lizzie:

I assume that you're using the Acer eRecovery Management tool. Did you run your anti-virus program prior to recovery?

What operating system are you running? It might eventually be easier to copy your important files manually to a USB stick, and then perform an full factory restore. The OS may be suffering from some software malfunction (this can easily happen during large update runs) that prevents it from completing the OS restore.

Once restore is successful you should visit the Acer homepage and download the latest drivers.

Best of luck,
GreyCatz.

 

[GreyCatz]

Hello, Lizzie:

Are you trying to tell me something?

GreyCatz.