Retrieve my password


Dec 26, 2015
If you logged in with your Google account, you should be able to see a 'forgot password' option after you have entered the wrong password 5 times. Your Google password will let you reset it.

If not,

Try Hard Reset. To Hard Reset please follow the below steps.

With the device off, press and hold Volume Up, Power and Home button.

Release the Power button when you see the Samsung logo, but continue to hold Volume Up until the recovery screen appears.

Use the Volume buttons to navigate the menu and select wipe data / factory reset. Press Power to choose the selection.

Press Volume Up continue.

Note: These steps clear data from the device. SD card data like your photos and music are not erased unless you choose to format the SD card.