brentis, you make an interesting point. I'm well versed with the iPhone and am indeed used to its keyboard, and found that the Zune HD is not as precise. However, we did not see whether non-iPhone users would have more or less difficulty with the keyboard. That's something we'll need to look into!
Chris2345, it loads full web pages and mobile web pages, but there is a difference in the way it loads. It loads websites like a standard phone browser does, meaning if there's a mobile version of the site, it will read first. And if the site is made to allow the phone to view the full page, then there will be a corresponding link. Not all phones use identical browsers, and some in fact do not support full-pages. There are far too many websites for us to test for full page compatibility, though the few we did test were accommodating.
wildwell, there is no requirement for a subscription to take full advantage of the Zune HD. We found that with the subscription, the Zune HD is an excellent PMP, but without it it is still good, but not the same. It gains so much from the subscription service, which is phenominal by the way, that without it, the device seems lacking. On the contrary, it isn't, but without the subscription, it does not compare to the iPod Touch.