Asinine if you ask me. Blackberry is almost *too* concerned about their users, as bad as that sounds. What I mean is there comes a point where you have to cut the umbilical cord and get people moving ahead with the times. Every BB user I know is just some ignorant "phones are too fancy these days" pc illiterate user who can barely figure out how to type on a blackberry keypad, let alone a touchscreen keyboard.
Eventually these users are going to move on, leaving RIM in the dust with a bunch of antiquated phones nobody wants. They are relegating themselves to a useless market of 1st generation phones. Not to mention they are probably going to hand over the source code to India just to get a few extra million users, and then it's only a matter of time before their security algorithms are leaked out and make the BB nothing more than an SMS service.