running antivirus scan, freezes when scanning a particular floder

Streetkilln

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Jun 2, 2015
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So i started doing a custom scan, i scanned one hard drive and the scan went well, i went to scan my ssd which has my windows installed and pc hardware drivers and such, but it keeps freezing up on the same files its trying to scan, which is in Windows\servicing\packages\ or Windows\infusedapps\packages\

i tried scanning with malwarebytes and kasperskey, both programs freeze and locks up my pc when scanning the same exact folder.

im not sure what specific file in the folder is freezes on because the path is shortened down.
 

Streetkilln

Estimable
Jun 2, 2015
3
0
4,510
0
so i just tested a custom scan, i selected everything but "Windows\servicing\ or Windows\infusedapps\" folder and the scan did complete, then i scanned just that file path and it also completed, so i went back to a full scan on the drive and it hangs on that file path.. for some reason it will not work with a fullscan, i looked over the scan settings and noticed a rootkit scan is only enabled during full scan on a drive and not on selected files/folder... so im thinking it has an issue scanning with rootkit scan enabled.. or a full scan..

i tried doing scan on safe mode but it also happens while on safe mode.
 
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