I was very excited to get my new Samsung Galaxy ZFold 3. I have poor eyesight and large fingers and the bigger screen size was something I was looking forward to. I was a little nervous about the folding screen part but thought surely they have that part worked out by now. Surely they will honor their warranty if it messes up. They don't and they didn't. I have had the phone now for about 4 months. I put a case on it to protect it. I treat it very well. After 4 months of what I would call normal to careful use, the screen in the fold part began to separate from the phone. At first this was simply not nice to look at but soon started to affect the touch screen functionality. I took the phone back to Verizon and they suggested I could either do an insurance claim OR we could go the manufacturer route. Verizon told me that samsung usually considers that physical damage, not covered under warranty. The store manager at Verizon called Samsung with me in the store. Samsung refused to honor their warranty and in fact hung up the phone on the Verizon store manager. In order to get a functioning phone, I had to pay Asurion a $250 deductible for another fold phone which I am fearful will do the same thing. Here is what I have learned. Samsung fold phones are not ready. Samsung refuses to stand behind its products and honor the warranty. I will NEVER buy another thing made by Samsung ever again (including appliances, TVs, anything). This is a poor customer experience for a $1700 phone.