Samsung Note 3 N9005

[krampis222]

Hello.
I know its and old phone but i still like it and it worked perfectly for me thees years.
Yesterday started 1st problems ever with this phone, it started to reboot it self for no particular reason, sometimes it happen when browsing something on internet and sometimes in games and sometimes even in middle of call even when all processes were stoped and only call was up it restarted and sometimes when there are like 10 apps open it dose not restart for a day.

1. I fully rebooted my phone (volume up +home button+ on button reboot to factory settings)
2. I removed my SD card
3. Bought original battery and replaced old original battery
4. Even cleared all sim contacts and all on phone whats left from old cards etc.
5. Did not restore any apps or programs provided by app store or Samsung store !

Hope someone can help Ty in advance !

 

[webworkings]

Actually number 1 is a reset, not a reboot. Rebooting is just turning the phone off and back on. However, if you did only a "Factory" reset, rather than a "Hard Reset" then you could have left things on the device.

I would suggest that you try starting it up in "Safe Mode" and see if it runs fine then. You will have limited access while in it, but it isn't for staying in all the time, just for testing purposes. If the problem doesn't happen in that mode, then it is something on the device. However, if it happens even in "Safe Mode" then it could be the OS or even hardware. Should that occur, then I would try the "Hard Reset" option.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.