SI GT72 2QE Dominator Pro G won't make it past the MSI Splash screen on W10

[Nick_D]

This issue happened a week ago. I was running Windows 10 (For a few weeks) and last week my MSI GT72 2QE Dominator Pro G wouldn't turn off and the screen was black. So I hold down the power button and it turns off. I press the power button again to turn it back on and it starts up like normal, but it stays on the splash screen and the dots just go around in circles. I tried to turn it off and on again and it still never got past that splash screen. I did a clean install of windows 10 on it using a USB key after to just see if it was some issue with my version of the OS and it'd install and I logged in for the first time and it was fine. Then I hit shutdown and it says shutting down and then the screen goes black, but the LED indicator light for power is still on. So I have to force shut down again. I turn it back on and it does the same thing where it goes to the splash screen, dots go in circles. So I hit F3 after restarting it again to get into recovery options and I do a factory reset on that sucker. It boots 8.1 fine, I log in, I am able to shut it down correctly, it boots back into 8.1 correctly. So I upgrade to Windows 10 once more and it boots into 10. I shut it down, same issue. It seems to only be when Windows 10 is on it now and I really hate 8 and don't want to have to go back to it. So what do you believe the issue is?

Thanks, Nick.

 

[Laptop_Nerd]

Hi,

If Windows 10 would load you back into the desktop try and check for some updates first and install all them before you shut it down again. Also disable all your startup items in Task Manager just to see if it will make any difference when they are all disabled because they normally cause slow boot up in all types of Windows. Lastly check the setting of the power button and see if it's set to shut the PC down or Hibernate. Change it to shut down instead of Hibernate if it's set up like that. Here are the steps on how to change the power button settings:
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

 

[Nick_D]

Hi,

If Windows 10 would load you back into the desktop try and check for some updates first and install all them before you shut it down again. Also disable all your startup items in Task Manager just to see if it will make any difference when they are all disabled because they normally cause slow boot up in all types of Windows. Lastly check the setting of the power button and see if it's set to shut the PC down or Hibernate. Change it to shut down instead of Hibernate if it's set up like that. Here are the steps on how to change the power button settings:
http/windows.microsoft.com/en-ph/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer

Thank you for the expedient response.
I have tried each suggestion and none of them have seemed to work.
The laptop hangs on the MSI splash screen for hours if I leave it.

 

[Sindre_1]

Are you sure it's not booting and get stock there. My computer (same) won't shut down. Cannot force shutdown, the screen goes black, but when powering it up, it's back to the same rebooting message which looks pretty much the same ss during startup, but actually still is the shutdown phase. Same computer and win10.

Reason for trying to reboot was that no programs would open.