Question Sony HT IV 300 Dolby Digital Plus (DDP+/eAC3) audio not supported

Sep 7, 2019
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Hi all I have sony HT IV 300 which is supposed to be play DDP aka eAC3 as it has specification containing DOLBY® TRUEHD/DOLBY® DIGITAL+
YES but when i tested the audio format with test files downlaoded via DOLBY site itself, it plays video without any problem but with message AUDIO FORMAT NOT SUPPORTED please do guide how do i get this working PS : I have downloaded x264 video format and i have latest firmware updated device
 
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