Question steelseries headset issues

Jun 22, 2019
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i just got a pair of steelseries arctis 5 headphones from my boyfriend who used them for a while, and they always worked fine for him. i was gifted them yesterday, and i just tried to use them today. when i plugged it into the audio jack on my macbook, only the right side worked. i plugged it into my phone and had no issue, and i plugged another pair of headphones into my macbook and both sides worked. when i plugged in the usb and tried my macbook, it didnt work at all. it seems to only be the steelseries-macbook combination. any tips?
 

lmahek

Estimable
Feb 6, 2015
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4,560
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If they work on other devices and other headsets work fine on your MacBook only thing I can currently think of is making sure your drivers are updated.
 
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