Super angry nerd noises!!!!!

AngryNerdNoises

Prominent
Apr 1, 2017
1
0
510
0
Not sure if this post will go in this thread, but hoping I can get help.. I recently purchased a Lenovo Y700 15ACZ laptop with the following specs:
Mainboard: Lenovo VIUU4
Chipset: AMD K15 IMC Rev: 00
Southbridge: AMD Carrizo FCH Rev: 11
Bios: Lenovo CECN43WW
Memory: 16 GB DDR3 @ 1300 Mhz
CPU: AMD FX-8800P Radeon R7, 12 Compute Cores 4C+8G
iGPU: AMD Radeon R7 @ 1024 MBytes
GPU: AMD Radeon R9 M385X @ 4GBytes
OS: Windows 10 Home; 64bit
Storage: 128GB Kingston M.C2 SSD; 1TB Firecuda SSHD.

I think that's all the pertinent information. I, however, am having several problems. I've run numerous diagnostics, DXDIAGS, gone to MSCONFIG, checked BIOS, and can not, for the life of me, figure it out. One, my Laptop, or at least the Bios, is saying both MTM and S/N are Invalid. It is reading the 16 GB of ram, but only allowing 6.96 ram useable. And, as far as I can tell, the only video processor that gets accessed during gaming is the iGPU. The R9 never gets accessed. I can't upgrade anything on the Bios side because every time I try to install the current version of the Bios, it gives the following error: InsydeH20 - Secure Flash; Error: Invalid Firmware Image. So here are my questions:
1) How do I get the MTM and S/N to no longer be invalid?
2) How do I get the Bios updaded, I.E. No longer Invalid Firmware Flash
3) How do I get it to stop only stating 6.69 ram available, when there is 16GB available. (My roommates laptop is running the same OS and has 16GB of ram on his laptop, and has 15.9 available.)
4) How do I get the Dedicated GPU to start working? Every diagnostic shows it's working properly, it allows stress tests, but whenever a game is opened, it simply refuses to be accessed.
If you can help me with these, that would be amazing!
 

hang-the-9

Titan
Moderator
Is this a new system? If it is, contact Lenovo, the serial # should be just fine there. If you got it used, it may have a replacement motherboard or may have been stolen and whoever stole it wiped or modified the S/N. Contact wherever you got the system from.
 

hang-the-9

Titan
Moderator
Is this a new system? If it is, contact Lenovo, the serial # should be just fine there. If you got it used, it may have a replacement motherboard or may have been stolen and whoever stole it wiped or modified the S/N. Contact wherever you got the system from.
 
Thread starter Similar threads Forum Replies Date
pandaevan Laptop Tech Support 0
Zig_ZagDust1995 Laptop Tech Support 1
C Laptop Tech Support 5
L Laptop Tech Support 1
I Laptop Tech Support 1
P Laptop Tech Support 2
B Laptop Tech Support 2
M Laptop Tech Support 1
M Laptop Tech Support 1
P Laptop Tech Support 4
R Laptop Tech Support 3
P Laptop Tech Support 3
O Laptop Tech Support 2
D Laptop Tech Support 1
T Laptop Tech Support 1
C Laptop Tech Support 1
R Laptop Tech Support 2
E Laptop Tech Support 1
P Laptop Tech Support 11
M Laptop Tech Support 15

ASK THE COMMUNITY