Surround sound not working

[windigter]

Hi there,

I am currently experiencing some issues with my sound, and would appreciate some help. Since i have read up multiple threads on this, and none seem to work.

I bought a new sound system " SW-G5.1 3500" however when playing a music/movie/game, only 1 speaker works. Now i have uninstalled and installed the latest drivers, have made certain that the system is selected on 5.1 ( and when testing all the speakers work ) . I have also checked the BIOS to ensure that the sound is enabled, and the cables are color matched, so i know there shouldn't be a problem. The mother board (Below) has a built in sound card, with a program called "sound blaster X-fi Mb3" . when this is installed it says no supported audio found.

I honestly have tried everything i could to fix this and have run out of ideas, if anyone has an idea i would appreciate it.

Thanks in advance

Below find system specs


System Specs
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97X-Gaming 3
BIOS: BIOS Date: 04/25/14 07:56:31 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16252MB RAM
Page File: 3840MB used, 28663MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

 

[James Junior]

Hi there,

I am currently experiencing some issues with my sound, and would appreciate some help. Since i have read up multiple threads on this, and none seem to work.

I bought a new sound system " SW-G5.1 3500" however when playing a music/movie/game, only 1 speaker works. Now i have uninstalled and installed the latest drivers, have made certain that the system is selected on 5.1 ( and when testing all the speakers work ) . I have also checked the BIOS to ensure that the sound is enabled, and the cables are color matched, so i know there shouldn't be a problem. The mother board (Below) has a built in sound card, with a program called "sound blaster X-fi Mb3" . when this is installed it says no supported audio found.

I honestly have tried everything i could to fix this and have run out of ideas, if anyone has an idea i would appreciate it.

Thanks in advance

Below find system specs


System Specs
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97X-Gaming 3
BIOS: BIOS Date: 04/25/14 07:56:31 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16252MB RAM
Page File: 3840MB used, 28663MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Is the player you are watching the video/movies selected at 5.1 channel? And silly question but are all the cables connected properly? Meaning tight not loose.

 

[rexter]

Did you install the Realtek driver first then the SB xfi driver?

http/www.gigabyte.com/products/product-page.aspx?pid=4966#dl

on the bios, set it to auto if you can. if its not installing, check your hardware device management and try to disable and enable it back your audio device.