System restore problems

[Casper1989]

What if command r does nothing when trying to factory restore mac book air? All that pops up is a folder with a question mark.

 

[Mark_1970]

What if command r does nothing when trying to factory restore mac book air? All that pops up is a folder with a question mark.

Factory restore is corrupt or no longer there, a fresh reinstall with the original operating system may be needed. Apple may supply you some for payment. Would need it on usb.

http/forums.appleinsider.com/t/186751/need-to-restore-macbook-air-to-factory-running-10-6-8 Maybe helpful to read this

Maybe someone replaced to HDD/SSD and with that the factory restore went bye bye