Top ranking of ExpressVPN when it doesn't currently access iPlayer, how does that work?
A year ago I subscribed to ExpressVPN in order to access iPlayer.
When it works, it works well and is good fast connection. Also, for anonymization purposes in the US, it's quick. However, over the past 12-months service with iPlayer has been spotty at best. It gets blocked by the Beeb frequently.
When ExpressVPN has been blocked in the past we usually fall back to the slow but steady NordVPN as an alternative. It's ok'ish for caching downloaded content, but not so good for watching live streams (it's just too slow).
Usually ExpressVPN is able to open up BBC iPlayer access again within a week or so of being unable to connect. However, we've been unable to access iPlayer to cache (download) programs via ExpressVPN for over a month this time around despite me trying all of the UK server locations multiple times.
It's shocking that you rate ExpressVPN as the best possible option when it hasn't worked for iPlayer for the last several weeks--and this is a known issue on ExpressVPN's part.
The latest support email I received from ExpressVPN (the fourth in a series as I continued to work with them towards a solution) suggested that we log in to a server based in Switzerland so we can create an account on zattoo.com so we can watch BBC or, as a helpful alternative, we could subscribe to Britbox.com here in the US. Useless waste of time.
Neither of those are useful or viable solutions. I've cancelled our account and then turned to Tom's Guide to find an alternative service, but if your top recommendation is so untested (naming it the best when it doesn't work at all), that makes me wonder how valid any of the other reviews are.
########################
FWIW here is ExpressVPN's latest support email text:
Hi XXX,
Thanks for contacting ExpressVPN Support.
We understand that you're experiencing an issue when accessing BBC iPlayer.
We are aware of the issue, and our engineers are currently working on a fix.
We still wish to try troubleshooting as it may work for you. Please try connecting to all of our UK server locations. Instructions in changing server locations can be found
here.
If you still encounter issues when connected to East London, there are great alternatives for watching both BBC live TV and VOD.
Live TV
zattoo.com : Connect to any of our Switzerland locations and visit zattoo.com in your browser. Zattoo requires you to register, but it's completely free, and once registered you'll be able to access BBC live TV channels, along with many additional channels. See supported devices here:
https://zattoo.com/ch/en/zattoo-free/
VOD/recordings
1. zattoo.com : Connect to any of our Switzerland locations and visit zattoo.com in your browser. You can register to Zattoo for free, enabling you to record up to 20 shows (including BBC programming) and store these for 20 days each. You can delete recordings to reset the quota. Their paid service costs 10 CHF per month and allows up to 500 recordings and the ability to watch on demand all shows from the past 7 days, regardless of the recordings you set.
2. britbox.com : Connect to any of our US locations and visit britbox.com in your browser. Britbox is a paid VOD subscription service that carries most BBC content and is available in the United States. Britbox is operated by BBC themselves, costs about 7 USD per month, and does not require a US credit card to sign up (only a US IP address).
We hope that you find this information useful and can continue to enjoy the BBC programming you love, using the above methods. ExpressVPN continues to unblock other British programming sites like ITV Hub, Channel 4/5, etc.
To compensate for the issue, I've added another 2 weeks to your account.
We apologize for any inconvenience caused and thank you for your understanding. Please let us know if we can provide any additional assistance.
Regards,
XXX
ExpressVPN Support
##################
Can you explain how you gave this non-operative service your highest ranking?