Toshiba Laptop not boot

[flowerhope]

I have a Toshiba Satellite laptop with windows 10.
I updated windows 10 and I restarted the laptop. After the win 10 not coming back just a message: " Preparing Automatic Repair"
I made usb repair disk but when I using nothing happening ( not see the Preparing Automatic Repair) .
The laptop not boot up.
I changed on the BIOS Boot Mode from UEFI to CSM then the usb working . But the CSM not good for windows 10 and I changed CSM to UEFI.

I really appreciate if someone help me.

Thank you

 

[webworkings]

When you inserted the USB did you make sure to change the boot order in BIOS so that the USB was listed first?

 

[flowerhope]

Yes , the first the USB.

 

[flowerhope]

I already talked Microsoft but they couldn't helped.

 

[webworkings]

How did you put the needed files on the USB drive?

 

[flowerhope]

From https/www.microsoft.com/en-gb/software-download/windows10

 

[webworkings]

Yeah that is the place I suggest people use as well. So now, when the USB is not connected and you turn the laptop on, what happens exactly?

 

[flowerhope]

Thank you that you helping me.

I pushed F12 then I see USB flash drive. Toshiba logo few minutes and nothing happened (I waited few hours), maybe grey screen (not black screen not blue screen).
If I not use the USB flash drive Toshiba logo and after Preparing Automatic Repair.

I tried this: I changed on the BIOS Boot Mode from UEFI to CSM then the USB working . Started windows installation but I can't upgrade and I exit this mode. I changed back to UEFI mode.

 

[webworkings]

And it gets stuck on the Preparing Automatic Repair screen?

 

[flowerhope]

Yes. 1.Toshiba logo few minutes then 2.Toshiba logo and Preparing Automatic Repair few minutes then 3. nothing in the screen. Grey screen (not black screen or not blue screen)

 

[webworkings]

Try these. Should they not work, I am a t a bit of a loss (or my mind is overdone one of the two).

ry the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

[flowerhope]

Thank you ,
I tried, but nothing happened.
I download windows 10 with RUFUS to the USB.
I pushed F12 then I see USB flash drive. But not booting from USB.

 

[webworkings]

I would then suggest having it looked at. There may be hardware issues involved.

 

[flowerhope]

Thank you your time.