Toshiba notebook hard drive warranty replacement.

[Tim Elliott]

How can I get my laptop's hard drive replaced under warranty?

I bought my Toshiba Satellite in early March this year. A month or so later, Windows started reporting that I had my hard drive was failing.

I called Toshiba technical support and told them I had a bad hard drive. They seemed to be surprised that it still booted. I told the lady about the error message and she said something like "It's a Windows error. It must be a software problem. Sure enough, their troubleshooter only considers it a bad drive if it can't be detected by the bios. It turns out I have a (crappy) consumer warranty but according to the troubleshooter, if it is indeed a dead hard drive, they will send me a new hard drive, charge me for it and refund the charge when I send my hard drive to them (Which seems fair).

Any idea how I can get them to accept this drive as bad? It's backed up but I'm sick of working with a totally unreliable system. It blue screened twice this week.

Here's the thread I started on the Toshiba forum. They guy who PM's me from Toshiba basically told me to go through the troubleshooter and was totally unsympathetic to my problem.

Thanks,
Tim

 

[Tim Elliott]

No solution yet. I just plugged the drive into my desktop as a secondary drive. It wouldn't even boot before I read the error message "Hard drive failure is imminent..." and pressed F2.

I wish the hard drive would just die! I find it stupid and irresponsible that Toshiba won't replace my hard drive as long as it's booting!

Any ideas? Please read my posts on the Toshiba forum where I show proof that the drive is bad. I'm about to give up and buy my own replacement.

Tim

 

[kennyhendrick2]

Make a change, boycot the monopoly. I too find it repulsive when all the other drive makers will warranty their junk but toshiba does not.