Adam Chance

Honorable
Jul 20, 2013
1
0
10,510
Why does my intel duo core show as amd architecture?

I have a Toshiba P505-S8980 currently running Win7 SP1 that was legally purchased from an independent source. It is NOT the factory installed version of Win7. It did not include SP1 which I downloaded and installed from Microsoft.



I recently replaced my hd with a 1tb from ToshibaDirect. I also ordered the recovery disk set from Toshiba. After I installed using these disks, I was not able to perform many functions, including change screen resolution to the p505's native. It only gave me 2 choices and both were "whack". A number of other issues arose so upon running troubleshooter, the report said 2 things that stood out. First, as the report I have pasted below shows, I have a PnP device with no driver, which happens to be my touchpad and 2nd, It says on both occasions that my architecture is AMD when I know it is an Intel DuoCore.As I have tried many things to get the touchpad to woirk, I have come to the conclusion that it is a hardware problem. The reason for the hd replacement us that the original owner (my son) banged profusely on the kb one day and then parked it for a few years til I rescued it. When I tried to point out to Toshiba Tech Support what my reports were saying, I was told that I was not installing the system software properly. Needless to say, it's difficult to mess up putting in dvd #1 and say YES to autostart and switch to disks 2 & 3 when asked. Repeated attempts from different sources to identify both motherboard manufacturer and to install correct drivers proved pointless. Nothing has worked. Now Toshiba claims that when recovery disks are ordered, EACH set is encoded with the proper warez for the specific SERIAL NUMBER, not just for this model. The main reason for ordering recovery disks was for ease of installation of ALL things necessary to get this thing going again, as trying to locate all the support software (drivers and the like) has proved difficult The other reason is that this machine basically new and pretty nice and I wanted it to be legal. Anyone who can do the things I have done or tried has the expertise enough to run Win7 without legally purchasing it. I did NOT want to do that. For all the help I have gotten from Toshiba Tech Support, nothing but sending me 2 sets of the wrong software and telling me it was my fault, I just want to know what other ideas you all may have so I can return this machine to its full functionality.

Thanks for your patience and find below the pertinent part of the last troubleshooting report.


PrintDevices and Printers Publisher details

Issues found
Unknown device doesn't have a driverUnknown device doesn't have a driver
There is no driver installed for Unknown device. Not fixed Not Fixed
Apply solution for driver problem Completed
Install a driver for this device Completed

Problem with PnP devicesProblem with PnP devices
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices. Detected Detected
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present

Issues found Detection details

6 Unknown device doesn't have a driver Not fixed Not Fixed

There is no driver installed for Unknown device.
InformationalDevice information
ID: ACPI\QCI0701\2&DABA3FF&1
Error code: 28

Apply solution for driver problem Completed

Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed

The driver for Unknown device is not installed. Install the latest driver for the device.

Problem with PnP devices Detected Detected

There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.


Potential issues that were checked Detection details

Windows Update configured to never install drivers Issue not present

Driver updates aren't automatically installed when detected by Windows Update.


Detection details Expand

Collection information
Computer Name: TONY-PC
Windows Version: 6.1
Architecture: amd64
Time: Saturday, July 20, 2013 6:19:12 AM
 
Solution
I recommend you a clean installation of Windows 7 64 bit in the new HDD.I know you said that you wanted original Windows but it's better than a computer that won't work.After the clean install go to the website of Toshiba and download and install every driver in the Support section for your computer.The touchpad drivers can not be installed via Windows Update.In my Sony Vaio when I do a clean install I have to install it from the website only.Ditch the recovery disk as these disks are not made for clean installation and only restore your OS back to where it started for the very first time using allocating space in the factory HDD.Since you replaced the HDD go for clean installation.

0001ark

Honorable
Jul 20, 2013
11
0
10,570
I recommend you a clean installation of Windows 7 64 bit in the new HDD.I know you said that you wanted original Windows but it's better than a computer that won't work.After the clean install go to the website of Toshiba and download and install every driver in the Support section for your computer.The touchpad drivers can not be installed via Windows Update.In my Sony Vaio when I do a clean install I have to install it from the website only.Ditch the recovery disk as these disks are not made for clean installation and only restore your OS back to where it started for the very first time using allocating space in the factory HDD.Since you replaced the HDD go for clean installation.
 
Solution

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