I called Toshba. Not only do they want to charge me 29.99 but I have to wait 7 to 10 business days for them to mail me the disk. No download available. I am looking for a faster solution (especially if I have to pay for software I just paid for when purchasing the laptop new at Best Buy 6 months ago). Very frustrating! Not hard to see why Best Buy is going out of business... Any help would be appreciated. Thanks!