toshiba tablet fbi ransomware

[Staci_]

i have toshiba tablet it is locked up by the fbi ransomware . i have tried the factory reset option but ransomware is still there how can i remove this virus??? please help

 

[popatim]

Did you ever make your factory restore disk set?

 

[Staci_]

no dont know what that is can explain it to me step by step im not computer smart at all .

 

[popatim]

Lets start with which model tablet do you have?