Toshiba Won't Load Past Leading Innovation Screen.

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Sep 17, 2018
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I've tried everything. As soon as I turn on the laptop (Toshiba C55 Series) it just sits at the Toshiba Leading Innovation screen. I've taken out the battery, held down the power button, held 0, tried pressing F2, F3, F8... Everything. I can't even open the CD-ROM drive to put in a CD to boot from. No way to access BIOS because it does nothing. I wasn't doing anything on the laptop out of the ordinary before this. I only use it to browse the internet, never downloaded anything. What's going on? I can't get it to load with or without the battery, plugged in, doesn't matter. I really need some help.
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 
Sep 17, 2018
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10
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None of this works. There is no "rotating circle" or whatever. It doesn't respond to anything I hit on the keyboard, yet the number lock button is lit up and I can press that key again and it goes off, so that's something (not sure what). And there is no pressing and holding the power button. I only need to touch it once and it immediately shuts down. I tried holding it and all that, I did everything exactly. Nothing works. It just sits at that screen and does nothing.
 
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