Trouble signing into Netflix

[Zoegrayson]

Having troubling logging into Netflix, I have checked I have the correct log in details and they work on other devises but when I log in on the telly I get the message 'we are unable to process your request at the moment. Please try again later.' I have tried the sequencing to resolve it but still not working. Anything else I can try?

 

[COLGeek]

When I experienced this myself, the error was due to my "smart" TV not connecting properly to the network. Once I addressed that, connecting to Netflix was possible. Are you able to access any other services on this TV?

 

[Zoegrayson]

When I experienced this myself, the error was due to my "smart" TV not connecting properly to the network. Once I addressed that, connecting to Netflix was possible. Are you able to access any other services on this TV?

 

[Zoegrayson]

The tv is telling me it is all connected as it should be and I am able to use the other services that require internet connection. Thank you anyway!

 

[COLGeek]

From a PC or Laptop, log into your Netflix account and access this troubleshooting guide:

https://help.netflix.com/en/node/461?ba=GSButtonClick&q=

 

[Zoegrayson]

From a PC or Laptop, log into your Netflix account and access this troubleshooting guide:

https://help.netflix.com/en/node/461?ba=GSButtonClick&q=

 

[Zoegrayson]

I'll try that. Thank you!