True Key Password Manager Review

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Paul_174

Commendable
Aug 20, 2016
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What are you talking about. "This is good, this is not good"?
It simply does not work on the win 10 initial login. Intermittent problems about 80% of the times.
Forget the recognition problems, the True Key problems. What are you selling?
 

orphan annie

Commendable
Nov 8, 2016
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Just got off the phone with customer support. After being asked to try to log in, I was told I tried too many times to log in. I was blamed for doing what the CSR asked me to do.
The solution? Wait 24 hours so they can reset my master password. I was given no reason for having to wait, except that it was the only solution. I was told if I tried to log in, one more time, it would lock my account and create more problems; that TrueKey couldn't fix. Once an account becomes locked, one needs to wait 48+ hours to get the account deleted. Then one can try to re-open a new account with one's email.
As an offering to appease my frustration, CSR did offer to extend my subscription for a month. Seriously? If I'm not happy with it now, adding another month isn't going to improve the program.
I'm thankful I didn't get this program set up completely. I'm going to uninstall it.
 
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