Hi,
I have a big problem and I need to know if it's common to all ASUS owners and if it can be fixed. I bought an ASUS Zenbook 13 (UX331UN) almost a month ago, and I noticed a weird thing: If I'm not touching the clickpad, I press a key on the keyboard, then I immediately touch the clickpad, it doesn't respond for about two seconds, after that it starts working normally, even if I keep typing; but if I stop typing and using the clickpad for a few seconds, then I start typing again, then I use the clickpad, it doesn't respond for a couple of seconds. Weirdly enough, if I start using the clickpad **before** I start typing, it keeps working normally while i type. I tried to fix this in any possible way, but nothing worked. I updated the drivers, obviously, I looked for a setting, I changed all the settings I could find, I uninstalled the drivers to use the windows 10 basic drivers, nothing. I tried to restore windows, but even in the windows' install screens the clickpad had the same issue. I contacted ASUS support center, they told me it had to be an hardware problem, so I gave the laptop back.
I bougth an ASUS Vivobook 14 (S406UA). I immediately doublecked the clickpad, it worked properly, so I was happy. After about an hour I was using the laptop, the clickpad suddenly started giving me the same exact problem of the previous laptop, and again, I can't fix it, I tried everything, but nothing still works. This is driving me crazy.
Once it started, the issue never stops, even in safe mode, when it's charging, when it's not, all the time. I don't know, maybe it's Windows 10 and the windows 10 clickpad settings mess with the ASUS ones, but even if I use only the windows 10 drivers I can't fix it...
Do people with a new ASUS laptop (maybe one of these 2 models) have the same issue with the clickpad? Can you suggest me something else to try?
I can't believe I found two different laptop models with the same hardware damage. And I'm sure for the first hour I used this one the clickpad didn't have this issue, same thing for the model showed in the store, the clickpad was the first thing I checked.
Thank you
I have a big problem and I need to know if it's common to all ASUS owners and if it can be fixed. I bought an ASUS Zenbook 13 (UX331UN) almost a month ago, and I noticed a weird thing: If I'm not touching the clickpad, I press a key on the keyboard, then I immediately touch the clickpad, it doesn't respond for about two seconds, after that it starts working normally, even if I keep typing; but if I stop typing and using the clickpad for a few seconds, then I start typing again, then I use the clickpad, it doesn't respond for a couple of seconds. Weirdly enough, if I start using the clickpad **before** I start typing, it keeps working normally while i type. I tried to fix this in any possible way, but nothing worked. I updated the drivers, obviously, I looked for a setting, I changed all the settings I could find, I uninstalled the drivers to use the windows 10 basic drivers, nothing. I tried to restore windows, but even in the windows' install screens the clickpad had the same issue. I contacted ASUS support center, they told me it had to be an hardware problem, so I gave the laptop back.
I bougth an ASUS Vivobook 14 (S406UA). I immediately doublecked the clickpad, it worked properly, so I was happy. After about an hour I was using the laptop, the clickpad suddenly started giving me the same exact problem of the previous laptop, and again, I can't fix it, I tried everything, but nothing still works. This is driving me crazy.
Once it started, the issue never stops, even in safe mode, when it's charging, when it's not, all the time. I don't know, maybe it's Windows 10 and the windows 10 clickpad settings mess with the ASUS ones, but even if I use only the windows 10 drivers I can't fix it...
Do people with a new ASUS laptop (maybe one of these 2 models) have the same issue with the clickpad? Can you suggest me something else to try?
I can't believe I found two different laptop models with the same hardware damage. And I'm sure for the first hour I used this one the clickpad didn't have this issue, same thing for the model showed in the store, the clickpad was the first thing I checked.
Thank you