Unsupported File Format

[Krystal Gale]

Pls Help Me!

 

[Saga Lout]

What are the three letters after the full stop at the end of the filename and what programme are you using to try to open it?

 

[Krystal Gale]

What are the three letters after the full stop at the end of the filename and what programme are you using to try to open it?

There are different letters. Sometimes its 1, 2 or 3 letters. I can see different files that has only letters like 'c.c' but the size is 0B. I didnt use any program to open it.

 

[Krystal Gale]

And it always has a sign like this '~'

 

[Saga Lout]

In that case, there's no point in trying to open it. It's a hidden system file and it won't open under any circumstances. A file of zero Bytes won't contain anything legible

 

[Krystal Gale]

What about my files and folders that turns into an unsupported file? Is it the cause of a virus? And sometimes i can delete those files with zero byte.

 

[Saga Lout]

What were the files that turned into "unsupported" before that happened?

A virus has nothing to gain from wrecking your files unless it demands money from you to decrypt whatever they've encrypted but I don't think that's happening here because your files show as having zero bits - no size at all. That said, it's adviseable to run your anti-virus scans in these circumstances and download a stronger utility for this occasion - MalwareBytes is a good one. Find the free version at http/www.malwarebytes.org and decline the offer of a free thirty day trial of the better version.

Can you also please press your Windows key and R together then in the Run box, type
services.msc
and hit Enter. Scroll through the alphabetic list of Services down to the Volume Shadow Copy Service then right click on it and select Properties. Does it show as being Started and is it Automatic? If so, you might be able to recover any data you've lost.