Unsupported File Format

Krystal Gale

Commendable
Aug 7, 2016
4
0
1,510
0


 

Krystal Gale

Commendable
Aug 7, 2016
4
0
1,510
0
What about my files and folders that turns into an unsupported file? Is it the cause of a virus? And sometimes i can delete those files with zero byte.
 

Saga Lout

Glorious
Moderator
What were the files that turned into "unsupported" before that happened?

A virus has nothing to gain from wrecking your files unless it demands money from you to decrypt whatever they've encrypted but I don't think that's happening here because your files show as having zero bits - no size at all. That said, it's adviseable to run your anti-virus scans in these circumstances and download a stronger utility for this occasion - MalwareBytes is a good one. Find the free version at http://www.malwarebytes.org and decline the offer of a free thirty day trial of the better version.

Can you also please press your Windows key and R together then in the Run box, type
services.msc
and hit Enter. Scroll through the alphabetic list of Services down to the Volume Shadow Copy Service then right click on it and select Properties. Does it show as being Started and is it Automatic? If so, you might be able to recover any data you've lost.
 
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