Usb not recognize then screen freeze

kiko_kenny3

Prominent
Dec 5, 2017
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Im usip hp laptop, windows 7

I connect the laptop with my friend's usb then the notification said the usb cannot be recognize and then suddenly the laptop freeze.


The keyboard does not work, the cursor cannot move. I can only hold the power off button to switch off the laptop. And then when i switch on the laptop, after few minutes, the same notification comes out(even without the usb) and then the screen freeze.

Help!
 

hang-the-9

Titan
Moderator
Did you try it in safe mode? If that also does not work, remove the battery and power plug, open the system, remove the CMOS battery, hold in the power button for about 30 seconds. Replace CMOS battery and see if it boots.
 

hang-the-9

Titan
Moderator
Did you try it in safe mode? If that also does not work, remove the battery and power plug, open the system, remove the CMOS battery, hold in the power button for about 30 seconds. Replace CMOS battery and see if it boots.
 
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