Verizon Refunding $90 Million in Wrongful Charges

[JMcEntegart]

Verizon Wireless has said it will be refunding customers over $90 million in charges after it emerged that some people were accidentally charged for data sessions they did not initiate.

Verizon Refunding $90 Million in Wrongful Charges : Read more

 

[takeapieandrun]

At least they're taking responsibility.

 

[TheRockMonsi]

[citation][nom]takeapieandrun[/nom]At least they're taking responsibility.[/citation]

You say that as if they did it out of their own good will.

They didn't.

 

[mayankleoboy1]

give me back my $3 million

 

[evilshuriken]

This sounds like someone found out, and they are taking measures before it comes to litigation.

 

[LLJones]

90 million $ as a final figure over years. I wonder how much interest was accumulated over the years. Hell, I wouldn't mind the interest of 90 mill for a month, let alone several.

I agree that the title is misleading. Sounds like they just found this mistake and are doing everything possible to remedy the situation. When in fact they have probably known about it for years and only deemed it time to make good when a proverbial gun was held to their head.

 

[fracture]

I don't get how 2+2=5 in Verizon's computers. Obviously they added a 1 somewhere.

 

[fracture]

[citation][nom]lljones[/nom]90 million $ as a final figure over years. I wonder how much interest was accumulated over the years. Hell, I wouldn't mind the interest of 90 mill for a month, let alone several.[/citation]

Hmm I never thought of that. So let's see, they take $90 million from their customers, invest it, then be like oh we made a mistake here's your money back, after they have made millions off the interests already. Man f that shiz, they need to pay back with interest.

 

[Darkerson]

In other words: This will cost us a HELL of a lot less then if people banded together and sued us off the map...That and it looks like good will...

 

[flea420]

I was a victim of this BS. My old Chocolate phone, even though my plan had bare minimum features and I specifically asked for data and such to be disabled because of such issues, I would still get a $1.99 for 1meg of data per month which was only like 5Kb of data and from a accidental button press.

I complained many times, one time they said their was nothing they can do and transfered me to the FRAUD department, they knew of the problem for a long time, their not doing the right thing by choice not by a long shot.

 

[Guest]

Months ago, a Verizon employee played whistleblower, contacting David Pogue (NYTimes tech writer) with the details underlying Verizon's standard and deliberate overcharges. Non-smartphones were rigged in such a way that accidental button pushes were all but guaranteed. The fact that the victim would then see a web connection, and immediately stop it, still resulted in a bogus $1.99 charge. Pogue resultantly wrote at least two scathing columns, excorciating Verizon for the practice. The FCC then began investigating, ultimately yielding Verizon's current "oops" response.

 

[nebun]

if they want to earn my trust, they need to improve their reception in san diego and coronado area. i tell you, it's crap

 

[hoofhearted]

Verizon's billing practices are total bu1lsh1t. I tried them years ago on their 30 day tryout and decided against them on day 15. I brought back all the phones, boxes, receipts, etc. to the store. I paid them back $250, from which I found out from the Verizon store clerk, was too much. They actually owed me back $150 of that. Yet they continued to bill me which wound up running up to $500. It took several fight and trips to the Verizon store to finally get it resolved and they still have yet to give me my $150. As far as I am concerned, I will stick with ATT, T-Mobile, Sprint or whoever else there is.

 

[gmarsack]

Interesting... 90 mil. eh? Can't wait to get my check. Wonder what everyone else is getting. 😛

 

[Hunter844]

Having just signed up for 2 more years and 8 phones on a business account. I'm concerned about Verizon's tactics. I had already suspected of their devious charges. I have friends and family that are constantly battling them over odd charges. I also caution people to watch their 2yr contracts...I've seen twice now where my contract end date has changed in the last month on two separate phones. I'm of the opinion they do this on purpose. Fortunately I know better and keep receipts.

 

[bildo123]

Glad I switched to Straight Talk.

 

[tntom]

$90 million is a settlement, which means it is a drop in the bucket compared to what they really extorted customers for. They are the most frustrating people to deal with. Wish I could drop them as my provider. There used to be just two choices for cell service in my area, Alltel and Verizon. Then Verizon bought out Alltel leaving a monopoly in my area of Virginia. I would like to rant about how crummely they treat their customers, but it would make my blood boil.

 

[thechief73]

This is a joke and so is Verizon!

I had cancled my account LONG before my billing period was up and they continued to charge me untill the last day. I had to spend hours one the phone talking to countless reps. saying im out of luck until I finally arranged to have a head customer service rep. call me. He said it would be fixed, it wasnt and he wouldnt return any of my calls. I had to call back several more times to arrange for the refund which took two months to recive. And this is only one problem of many I had with those greedy b@st@rds over the years.

VERIZON DOESNT CARE ABOUT ITS CUSTOMERS ONE BIT just the $ you keep handing them.

 

[v1ze]

isn't it awesome how companies can just pull charges out of their @$$ and send them to collections to ruin your credit?

 

[dextermat]

next in line would be Bell Canada... but if they do that they would go bankrupt from stealing so much money from their costumers