Hah, this whole statement by Melone is a load of bullshit. I love the buffet reference. I don't ever recall going to an all you can eat place, but they limit your calorie intake to something the 'majority' doesn't eat past, but every once in a while someone goes over.
Verizon had an unlimited data cap a while back, but they haven't had one in a while, so I'm not sure why they even announced this. I think they need to implement a one time fee for going over the mandated cap. A per byte pricing system is totally outrageous when it comes to overage. The proposed ability to see your real time usage should have been implemented years ago.
But that should be the customers responsibility, right? Probably, but this is a service related industry, and I want service. I want to know how much data I use on the average and you should be happy to tell me; not punish me so severely because I signed a contract.