Just logged on to my Verizon Wireless account to send an email to them expressing displeasure...and I got a pop-up window (for chat) with a Kelvin who asked if he "could help me with my order." I fired off the email, expressing my feelings and stating intent to pass complaint/comment to FCC and regulatory agency in my state, pass info to my Congresspersons, and service comments to Consumer's Union, etc. Then i went into Kelvin telling him much the same. Bless his heart, but Kelvin told me they "have no such fees" and "even provide incentives for upgrades." I told him maybe he should check with his supervisors. I hope enough complaints from their (well, what is actually a pretty loyal) customer base will make them change back.