I formerly had the ZTE (model Z982) ZMax Pro & had it for approximately two years. Was it the perfect phone? No, but it did its job, being that it was all my family could afford at the time. Now, over the course of my time w it, I never really had any issues. It was a pretty decent phone all things considered, esp compared to my last one, even more so considering my other options.
That changed when my power button stopped working. Even that was fine for awhile, though, bc I enabled an app to manually use the touch screen to put it in sleep mode (phone is on but screen is off) & use the volume buttons to turn it on. This changed however when I was scrolling through Twitter & the screen just... froze. The app crashed, but only half of the screen displayed it. So half the screen was like split between Twitter & my homescreen. After like thirty minutes it overheated & died. Obviously this was an issue bc my power button didn't work.
I have tried EVERYTHING suggested on the internet; charging it regularly, charging it through a computer as suggested, using the pinholes for resets, every single button combination recommended, even tapping down the buttons, I went through the bloody process of removing the back cover & having my sister's boyfriend's electrician father unscrew + take out & put back in the battery. When the buttons are taped down for an extended period of time & I plug it into the charger, the homebutton glows & pulsates & ZTE startup screen appears before fading back to black. The phone even vibrates.
Is there any hope at all? Any solution? Clearly this is some manufacturing issue, & my future father in-law said the battery appears to have been damaged (he said it seemed like it was burnt from the inside), so would purchasing a new battery & taking it to a tech for repair be worth it? Or is there some trick to actually turn it on for at least 5 minutes? I have been saving for months & recently purchased the Galaxy S10+ which is everything I've dreamed for in a phone. You see, I'm a graphic designer & have incredibly valuable photos on my phone that I need desperately work that for some reason were backed up to my drive, is there any possible way to retrieve these files? That's all I really care about.
That changed when my power button stopped working. Even that was fine for awhile, though, bc I enabled an app to manually use the touch screen to put it in sleep mode (phone is on but screen is off) & use the volume buttons to turn it on. This changed however when I was scrolling through Twitter & the screen just... froze. The app crashed, but only half of the screen displayed it. So half the screen was like split between Twitter & my homescreen. After like thirty minutes it overheated & died. Obviously this was an issue bc my power button didn't work.
I have tried EVERYTHING suggested on the internet; charging it regularly, charging it through a computer as suggested, using the pinholes for resets, every single button combination recommended, even tapping down the buttons, I went through the bloody process of removing the back cover & having my sister's boyfriend's electrician father unscrew + take out & put back in the battery. When the buttons are taped down for an extended period of time & I plug it into the charger, the homebutton glows & pulsates & ZTE startup screen appears before fading back to black. The phone even vibrates.
Is there any hope at all? Any solution? Clearly this is some manufacturing issue, & my future father in-law said the battery appears to have been damaged (he said it seemed like it was burnt from the inside), so would purchasing a new battery & taking it to a tech for repair be worth it? Or is there some trick to actually turn it on for at least 5 minutes? I have been saving for months & recently purchased the Galaxy S10+ which is everything I've dreamed for in a phone. You see, I'm a graphic designer & have incredibly valuable photos on my phone that I need desperately work that for some reason were backed up to my drive, is there any possible way to retrieve these files? That's all I really care about.