what can I do when my phone is crash by crypt files

[tamaikec]

My phone shut down in my hand and when checked what the problem was it cause by a bad file and overloaded.

 

[rgd1101]

delete the bad file?

 

[tamaikec]

But I can't access the phone it has shut down completely

 

[rgd1101]

Oh, you are asking when the phone shut down. Could be hardware or software, what was the last thing you did? or last thing happened on the phone before the issue started?

 

[tamaikec]

I was downloading something and it just shut off in my hand