WHAT DO I ASK FOR ??? re HR10-250

[Guest]

Archived from groups: alt.video.ptv.tivo,alt.dbs.directv (More info?)

Who does one ask, to get the best deal on the HR10-250.

Asking for "Your best deal" apparently hasn't cut it yet for me.

I've been reading that some folks got the following deal:

HR10-250 for $299.99 from DirecTv
$100 credit on account
6 months free HBO, Showtime, and HD service

I figure there must be a code name to ask for to get this package.

I call 1-800-Directv, and get connected to the Phillipines.

I didn't know Murdock had outsourced support. Apparently also have a
call center in India now.

The rep didn't know what an HR10-250 was.

Got transferred stateside. Was offered HR10-250 for $299.99, but thats
all.

Got transferred to retention. Was also offered six months
Showtime free, 6 months HBO at $2/month, and 6 months of $5 off
HD programming cost.

A good deal, but not the best deal.

So who do I ask for and what code word do I need to use??

========

Along the way I mentioned how there's only 5 HD channels. They say:
"We're always adding". I said "NOT", and "The 3 new satellites will
require a new box", I was told: "We'll upgrade you if that happens", I
asked "Will you put that in writing?", and suddenly the rep changed the
subject.

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

It usually takes 3 calls to customer retention
1 800 824 9081

Each time they up the ante a bit
Each call is diaried.
Don't forget to include the waiver request


YMMV
--
Barry


"Jack Zwick" <jackzwick@yahoo.com> wrote in message
news:jackzwick-E32C56.21555619082005@newsclstr01.news.prodigy.com...
> Who does one ask, to get the best deal on the HR10-250.
>
> Asking for "Your best deal" apparently hasn't cut it yet for me.
>
> I've been reading that some folks got the following deal:
>
> HR10-250 for $299.99 from DirecTv
> $100 credit on account
> 6 months free HBO, Showtime, and HD service
>
> I figure there must be a code name to ask for to get this package.
>
> I call 1-800-Directv, and get connected to the Phillipines.
>
> I didn't know Murdock had outsourced support. Apparently also have a
> call center in India now.
>
> The rep didn't know what an HR10-250 was.
>
> Got transferred stateside. Was offered HR10-250 for $299.99, but thats
> all.
>
> Got transferred to retention. Was also offered six months
> Showtime free, 6 months HBO at $2/month, and 6 months of $5 off
> HD programming cost.
>
> A good deal, but not the best deal.
>
> So who do I ask for and what code word do I need to use??
>
> ========
>
> Along the way I mentioned how there's only 5 HD channels. They say:
> "We're always adding". I said "NOT", and "The 3 new satellites will
> require a new box", I was told: "We'll upgrade you if that happens", I
> asked "Will you put that in writing?", and suddenly the rep changed the
> subject.

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

In article <c1FNe.38616$uo4.14260@fe01.news.easynews.com>,
"Brynk" <B@No.com> wrote:

> It usually takes 3 calls to customer retention
> 1 800 824 9081
>
> Each time they up the ante a bit
> Each call is diaried.
> Don't forget to include the waiver request
>
>
> YMMV
> --
> Barry
>

I called in again, and am getting closer, got them to waive the $50 for
OTA outside antenna. Also was told another 800 number for retention
I wanted to share. 800-600-8977





>
> "Jack Zwick" <jackzwick@yahoo.com> wrote in message
> news:jackzwick-E32C56.21555619082005@newsclstr01.news.prodigy.com...
> > Who does one ask, to get the best deal on the HR10-250.
> >
> > Asking for "Your best deal" apparently hasn't cut it yet for me.
> >
> > I've been reading that some folks got the following deal:
> >
> > HR10-250 for $299.99 from DirecTv
> > $100 credit on account
> > 6 months free HBO, Showtime, and HD service
> >
> > I figure there must be a code name to ask for to get this package.
> >
> > I call 1-800-Directv, and get connected to the Phillipines.
> >
> > I didn't know Murdock had outsourced support. Apparently also have a
> > call center in India now.
> >
> > The rep didn't know what an HR10-250 was.
> >
> > Got transferred stateside. Was offered HR10-250 for $299.99, but thats
> > all.
> >
> > Got transferred to retention. Was also offered six months
> > Showtime free, 6 months HBO at $2/month, and 6 months of $5 off
> > HD programming cost.
> >
> > A good deal, but not the best deal.
> >
> > So who do I ask for and what code word do I need to use??
> >
> > ========
> >
> > Along the way I mentioned how there's only 5 HD channels. They say:
> > "We're always adding". I said "NOT", and "The 3 new satellites will
> > require a new box", I was told: "We'll upgrade you if that happens", I
> > asked "Will you put that in writing?", and suddenly the rep changed the
> > subject.