What should I do with a laptop with temperatures of "116°C"?

Calaminh

Honorable
Dec 27, 2013
1
0
10,510
Hello everyone,

So around three months ago I purchased an Acer Aspire V5-552G-8632 (http://www.newegg.com/Product/Product.aspx?Item=N82E16834314119). Yesterday I decided to download a temperature checker because of a factory reset and lo and behold it was running at 109°C. I was astounded, I didn't even have anything intensive but Firefox and so I got another heat monitor software to double check and a similar result of 100°C emerged. I decided to run one last test the next day without touching the laptop for the entire day and immediately booting it up and checking the temperature. 80°C.

First (no intensive app, one test [HWMonitor]):
http://i.snag.gy/ZfKU7.jpg

Second (no intensive app, two tests [Speccy + HWMonitor]):
http://i.snag.gy/B2Svl.jpg

Third (booted laptop and IMMEDIATELY ran a test [Speccy]):
http://i.snag.gy/Aser1.jpg

I have no idea if it's also been running this "hot" ever since the laptop was opened or if it's a recent issue. However, the performance still seems the same, no freezing at all. I'm not sure if it's simply the sensor bar broken or there is a legitimate problem with heat.

I went to chat with Acer Support and they said to send it in for a RMA and they created a ticket for me. HOWEVER, a friend of mine told me that electronic RMA usually consists of simply sending back a refurbished version of the item and tossing the problematic one into a fix it bin. I have no idea if it holds true or pertains to Acer at all but that's where I run into an issue (other than a costly 30 dollars shipping): I upgraded the laptop's hard-drive with a SSD but I left the laptop's original HDD back at my college before I traveled down for break and won't be coming until around a week and shipping from there would mean another week of travel time before the laptop, with its original components, arrives at Acer Repair Center.

As I said before, it does get warm but I wouldn't say 200°F hot and nor does it freeze / crash. However, isn't performance throttled by the temperature sensor? And if the problem does exist, wouldn't it melt the circuitry/reduce the lifespan drastically?

Should I:

Ignore the problem?
Send it in now with the SSD?
Send it in later where the repair window might not last that long?

Thank you for any assistance.

EDIT: I would like to add that I'm extremely careful with my laptop, I know for a fact it's not because of dust build ups or anything I've done.
 

Mordz

Honorable
Sep 10, 2013
1
0
10,510
I have a similar problem, mine's even worse, it hits about 130 degree celcius. Well i think it's common for laptops with AMD processor, already seen Asus K45DR and Lenovo g400s myself, both hits pretty high temps and sometimes it turned off by itself (probably due to high temp). I read it somewhere that there's something wrong with the temperature sensor if you are running windows 8, some said you need to update the BIOS to fix that, but i already tried, nothing changed. I myself running windows 8 right now, how about you? if you are running windows 8 it's true then. I'm going to downgrade to windows 7, will report right away if the problem goes away. Obviously you must not ignore the problem nor need you to send it back because it's probably not going to change anything. If you would, you could wait for my report :)