Hello,
I'm sorry to hear that you haven't received your package yet. Most packages that are late show up shortly after the estimated delivery date.
I've checked our records and see that we shipped this order on time and scheduled to deliver the package on November 17, 2017.
I checked and see that there was an unexpected delay in transit from carriers end. This is the reason your shipment was late. I'm sorry about this.
I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our website. In spite of our efforts, there are unforeseen delays with some shipments on occasion. We sincerely apologize for any inconvenience this may cause.
However, I've checked with Ontrac and see that they scheduled to deliver your package in the end of November 17, 2017.
http
/www.ontrac.com/trackingres.asp?tracking_number=C12.......
When your order does arrive, there's no need to contact us. However, if you haven't received it by end of November 20, 2017 please let us know and we'll be happy to get a refund or replacement for you.
In addition to our large selection, one of the benefits we strive to offer our customers is convenience; we regret that we have not met that standard in this case.
We look forward to seeing you again soon.??
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Best regards,
Balu J
Amazon.com