When I press the power button and the volume up button I get the boot manager I don't see anything about wipe data factory res

Stevencarolyn

Commendable
Jan 31, 2017
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0
1,510
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Trying to fix this my son and his fiance got it for me for Christmas ,our internet went out I've had to use my old one that only half works and adjust got internet Jan.22 and last week this thing went crazier
 
That sounds rather odd. Almost as if something is preventing it from accessing the reset option. It could be a virus, malware, bad app, etc. You could try starting it up in "Safe Mode" and see if it loads. It will have limited access, but if it loads, then you know the problem is something on the device.

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 
Try these instructions, you have to follow them exactly otherwise it may not work. :)


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 

Stevencarolyn

Commendable
Jan 31, 2017
3
0
1,510
0

OK I tried thine ts still stuck in the loop it says next book then says starting apps clear to 88 then just repeats .when I pressed recovery it said no command so I'm confused? I guess I'm out of luck coz I have no way to fix this
 
That sounds rather odd. Almost as if something is preventing it from accessing the reset option. It could be a virus, malware, bad app, etc. You could try starting it up in "Safe Mode" and see if it loads. It will have limited access, but if it loads, then you know the problem is something on the device.

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 
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