White Screen System Error

[caboose2321]

i have an HP 6730b laptop with windows 8 (upgrade) . when i start the computer i get a white screen and the following error: your computer has suffered from a nonrecoverable system error, Please call our support line for assistance 713-634-2494
this error occurred after i did a windows update and also happened on the windows 7 that was on it before the upgrade.I have tried different antiviruses and malwarebytes to remove the virus but none of these work...I believe it is a bios virus (i have also flashed the bios) Wiped the hard drive and it still came back. Switched hard drives and it still didn't remove it
Has anyone had this virus? or can give me any information on how to remove it, i am out of ideas

 

[RobWHS]

Where did you get the laptop?

 

[RobWHS]

The reason I ask is that phone number is related to installed anti-theft software.
See here: http/forums.majorgeeks.com/showthread.php?t=291970

 

[caboose2321]

The reason I ask is that phone number is related to installed anti-theft software.
See here: http/forums.majorgeeks.com/showthread.php?t=291970

The laptop was bought refurbished from tiger direct.

 

[RobWHS]

The reason I ask is that phone number is related to installed anti-theft software.
See here: http/forums.majorgeeks.com/showthread.php?t=291970

The laptop was bought refurbished from tiger direct.

The laptop is over 5 years old and may have been a corporate machine.
I suggest giving TD a call and explain what's happened and provide the link I posted.
http/lojack.absolute.com/en/products/absolute-lojack

 

[caboose2321]

The reason I ask is that phone number is related to installed anti-theft software.
See here: http/forums.majorgeeks.com/showthread.php?t=291970

The laptop was bought refurbished from tiger direct.

The laptop is over 5 years old and may have been a corporate machine.
I suggest giving TD a call and explain what's happened and provide the link I posted.
http/lojack.absolute.com/en/products/absolute-lojack

I just dont understand how the virus is still there when the hard drives were wiped and even replaced. The computer works fine until you do a windows update. Thanks for your help though.

 

[RobWHS]

The reason I ask is that phone number is related to installed anti-theft software.
See here: http/forums.majorgeeks.com/showthread.php?t=291970

The laptop was bought refurbished from tiger direct.

The laptop is over 5 years old and may have been a corporate machine.
I suggest giving TD a call and explain what's happened and provide the link I posted.
http/lojack.absolute.com/en/products/absolute-lojack

I just dont understand how the virus is still there when the hard drives were wiped and even replaced. The computer works fine until you do a windows update. Thanks for your help though.

See here for more info and a possible solution: https/community.spiceworks.com/topic/233939-a-rather-stubborn-virus