house70
Distinguished
Looks like the op did not do his homework regarding the phone itself or the multitude of apps that allows one to back-up pretty much anything. What would you expect? A bit of research online would have been invaluable when deciding what phone and what apps to get.
Of course, T-mobile's customer support was not being... supportive, to say the least. At that point, I would have walked in a T-Mob store and asked for someone with a bit of expertise to troubleshoot the device. If they sell it, they have to do that. If you bought it online from a third party, it's your baby. That service person should have offered a back-up solution before wiping the phone and resetting it to a factory-like state.
Of course, T-mobile's customer support was not being... supportive, to say the least. At that point, I would have walked in a T-Mob store and asked for someone with a bit of expertise to troubleshoot the device. If they sell it, they have to do that. If you bought it online from a third party, it's your baby. That service person should have offered a back-up solution before wiping the phone and resetting it to a factory-like state.