Windows 10 Blue Screen of Death URGENT Help!

kpeaceoutbye

Estimable
Aug 20, 2015
1
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4,510
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Hey all,

I've had my Dell laptop for about 3-4 years and I use it for basic stuff like surfing the net, music, and schoolwork stuff. So last week I updated from Windows Vista to the new Windows 10. No problem. Last night, I downloaded some bad file and it was infected with malware. I used Malwarebytes, Avast, CCleaner, and completely removed all of the bad files it installed on my laptop. I also used a registry cleaner program to clean up my registry. I ran the scans again and it said no infections were found so I assumed it was all cleared.

My laptop was running fine after that, and all of a sudden, I receive this blue screen of death as "CRITICAL_PROCESS_DIED". When I restart my machine, I can get to the user login screen but after about 20 seconds it shows me the BSOD again. Every time I try to go into safe mode I get the BSOD and it says "WDF_VIOLATION". I can't even login anymore!

I'm really panicking because I have so many important files on my machine that I do not want lost. I don't care if I have to reinstall my machine, as long as I can keep my files. I do have the original Windows Vista re-installation CD if that means anything.

Does anyone have any suggestions?? Maybe it's a driver issue??
 

popatim

Splendid
Moderator
Your first mistake is storing important files that you dont want to lose in only one place: on your laptop. Important files always need to be stored on multiple devices (flash drives, dvd's, cloud, external drives...) so that they will still be available when your main drive break. Everything breaks and you need to plan for that eventuality. The more copies you have, the safer the files are. Let us know when you have a device to copy your important files to (make sure this device is big enough) and we'll help you recover or back them up.

As for the WDF error, whats the code you are getting with it? but yes, its usually a driver.
 

popatim

Splendid
Moderator
Your first mistake is storing important files that you dont want to lose in only one place: on your laptop. Important files always need to be stored on multiple devices (flash drives, dvd's, cloud, external drives...) so that they will still be available when your main drive break. Everything breaks and you need to plan for that eventuality. The more copies you have, the safer the files are. Let us know when you have a device to copy your important files to (make sure this device is big enough) and we'll help you recover or back them up.

As for the WDF error, whats the code you are getting with it? but yes, its usually a driver.
 
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