Are you attempting to connect your new laptop to the internet?
If not, and you are having a problem with the modem, then unplug all of the connections from the back, let it sit for a few minutes, then plug everything back in.
If it still fails:
1. Press the Windows Key and R at the same time on your keyboard, then type "control ncpa.cpl" in the box without quotes.
2. If you are connecting with a wire between your computer and your modem, right click on the connection that is labeled Local Area Connection or Ethernet, then click status.
2.1 Reply telling me what it says beside IPv4 Connection (Internet, No Internet Access, No Network Access, etc.)
3. If you are connecting wirelessly, right click on Wi-Fi or Wireless Network Connection and click Status.
3.1 Reply telling me what it says beside IPv4 Connection (Internet, No Internet Access, No Network Access, etc.)