Windows 8.1 Laptop immediately terminates whenever I open graphics intensive program (i.e. gaming)

[Jack Phillips]

I recently upgraded my laptop to Windows 8.1, since doing so every time I attempt to load a game my pc immediately shuts down, without any warning. There is no indication visually (And I have no logs to tell me either way since the computer terminates instantly) that the actual (non-splash) game executable launches. The system gives no indication that there has been an error upon restarting, for example there is no message indicating that the laptop overheated or that the pc has been damaged in any way from the forced shut down. I changed my desktop background immediately before attempting to play the game, however this change was reverted upon restarting. I have found no incident similar to this and have been unable to make any progress alone. Help would be appreciated. My laptop is a HP ENVY m6 running Windows 8.1.

 

[vishnu39]

are u using switchable graphics card

 

[Jack Phillips]

are u using switchable graphics card

No I am not.

 

[vishnu39]

whats u r laptop model ?

 

[Jack Phillips]

whats u r laptop model ?

HP ENVY M6 AMD A8-4500M APU

 

[vishnu39]

you run on a low cpu and gpu based model ,its likely u r lap cant support latest games
http/www.notebookcheck.net/AMD-A-Series-A8-4500M-Notebook-Processor.74884.0.html

http/www.notebookcheck.net/AMD-Radeon-HD-7640G-HD-7670M-Dual-Graphics.81172.0.htm

 

[Jack Phillips]

you run on a low cpu and gpu based model ,its likely u r lap cant support latest games
http/www.notebookcheck.net/AMD-A-Series-A8-4500M-Notebook-Processor.74884.0.html

http/www.notebookcheck.net/AMD-Radeon-HD-7640G-HD-7670M-Dual-Graphics.81172.0.htm

No, these games ran totally without issue before the update. The shut is literally within 3 seconds of clicking the icon, before the assets even appear on screen. The laptop is bonecold when doing so, its not overheating either.

 

[Jack Phillips]

you run on a low cpu and gpu based model ,its likely u r lap cant support latest games
http/www.notebookcheck.net/AMD-A-Series-A8-4500M-Notebook-Processor.74884.0.html

http/www.notebookcheck.net/AMD-Radeon-HD-7640G-HD-7670M-Dual-Graphics.81172.0.htm

Also Civ V isn't exactly that intensive a game anyway, it ran totally fine on maximum.

 

[vishnu39]

there are many ppl reporting same issues after upgrade ,sorry i am not expert in windows

 

[Jack Phillips]

there are many ppl reporting same issues after upgrade ,sorry i am not expert in windows

No problem, thanks for your help. Is there anything you can suggest on how to revert to 8.0, or anything else I can do?

 

[vishnu39]

its not possible bro

 

[Jack Phillips]

its not possible bro

So I'm totally screwed and there's nothing I can do?

 

[vishnu39]

can u re-install win7 or 8 ,i am sorry

 

[Jack Phillips]

its not possible bro

hi

it turns out that I am actually running on a dual graphics configuration, however I downloaded HWMonitor and it seems my CPU is running at 100*C on low usage so that's not good... any idea why?

 

[Jack Phillips]

vishnu you are awesomely helpful*

thank you for helping man do you think reinstalling will fix the overheating issue?

 

[vishnu39]

check the heatsink ,mayb dust

yes re-installing may solve the issue
Thanks

 

[dualcoremax]

Keep your laptop updated with latest driver software for windows 8.1 .
In some cases win* drivers are not support for win 8.1.
If problem exist yet then it is possible to check weather your laptop has an issue with overheating