I bought the XPS 15 9500 last week and I got one with a touchpad issue. It sounds and feels like it's clicked but it's not. I called the Dell Technical Support and the reply was that the touchpad is out of stock and I have to wait until they are ready. I can't get a refund or change because I didn't buy it from the Dell website.
I asked them for a defect confirmation so that I can get it replaced, but they said it's not a big issue and they can't give me the defect confirmation. All I can do is wait until they have the stock ready to replace the touchpad.
It's a very expensive notebook(almost $3,000) and I surprised by how Dell is dealing with this issue.
After I found my touchpad issue, I searched and found so many people with the same issue and they all got a new one. I am so stressed.
I asked them for a defect confirmation so that I can get it replaced, but they said it's not a big issue and they can't give me the defect confirmation. All I can do is wait until they have the stock ready to replace the touchpad.
It's a very expensive notebook(almost $3,000) and I surprised by how Dell is dealing with this issue.
After I found my touchpad issue, I searched and found so many people with the same issue and they all got a new one. I am so stressed.