1,400,000 AT&T iPhone Owners Lust After Verizon

[Guest]

the iphone service in my area sucks. both my wife and I had iphone but but i swapped to android once att started releasing them. I now have no problems on my att service but my wife is constantly getting dropped from the network. we'll be texting and suddenly her service will go out. I'll try calling and it'll go straight to voice mail. I have the same problem when calling co-workers that have iphones. I'm trying to convince my wife to just spend the money and pay for an upgrade out of cycle to get rid of her crappy iphone like i did.

 

[crom]

But AT&T covers 97% of all Americans! Why would they switch?

 

[Guest]

My apologies if this posts twice- I'm stuck on IE6 at work.

What pito said- each wireless carrier works well in some places and poorly in others.

I worked in a Verizon store last Christmas season to pick up some extra cash. I lost count of the number of times I heard "The Droid is great, but I'd rather have the iPhone with you guys" or "I heard you're getting the iPhone." I can only speak for where I live, and here, there'd be a huge exodus to Verizon. The Verizon staff know it, the AT&T staff know it- everyone knows.

Doesn't mean it'd happen everywhere. A lot of my family live in another city and most of them are on AT&T and seem to be happy with it (though I don't think any of them have an iPhone, FWIW).

Hey Stephenson, guess how Sprint got themselves in the catch-up position they are in right now, struggling to regain their customer base? I worked at a Sprint call center a long time ago and half the managers at the time basically said "don't take too much time saving one customer- there are plenty out there."

The customer you can afford to lose is rare in the extreme- even a PITA that costs you a lot of money to keep might be worth it if he raves about how much you're willing to do for him to keep his business. Good word of mouth is the best advertising, and saying ANY customer is not important is a really, really stupid move (even if it is true sometimes).

 

[theuerkorn]

Competition is great.

And the grass is always greener on the other side. Aside from better coverage in my area, I don't feel any envy over friends on Verizon. Been there, and it's really the same business model ... except then my phone doesn't work when looking for CDMA outside the country (my main reason for changing colors from Red to Blue).

 

[theuerkorn]

[citation][nom]crom[/nom]But AT&T covers 97% of all Americans! Why would they switch?[/citation]
I always wondered by what math. I know it's a game an they're all playing it, but stuff like that makes you wonder.

 

[Guest]

If there are a lot of AT&T customer switching, that means I will have less people to consume the network resources. I would stay. On the other hand, can Verizon handle double customer count and still no call drop?

 

[Glorian]

To me, it seems, that really there are 1.4 million iphones users who are letting a stupid phone make their decisions. Verizon talks about coverage but my last vacation in the sticks, those of us with at&t and tmobile phones were the only ones with reception, and that's because all the tmobile phones were roaming on the at&t network. At&t is a solid network, its the phone that is shit.

 

[prcrlc]

The FCC who stop bending over for mobile service providers and start requiring them to price their services as if they were in a competitive market. The FCC should be equally protective of consumers instead of buying the argument that excessive profits jumpstart innovation. There are diminishing returns at work.