$10 charge to transfer data to new phone

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Roger Binns wrote:
> "Elector" <elector@my-deja.com> wrote in message news:gakod.10298$AL5.5675@twister.nyroc.rr.com...
>
>>The problem with a start up Cellular service is that it will cost hundreds of thousands of dollars just to buy air rights and they
>>are not cheap. They are not always available and even then they are leased if I understand the process.
>
>
> Both you and Michelle ignored what I said in the first post. You do not
> need to build any infrastructure or obtain any air rights at the begining.
> You use someone else's network just as Virgin does with Sprint and
> Tracfone does with AT&T.

You still have to build market share, buy phones, get your product into retail
stores, etc.


--
JustThe.net Internet & New Media Services, http/JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

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Archived from groups: alt.cellular.verizon (More info?)

"dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote in message
news:vfgod.22988$Rf1.13886@newssvr19.news.prodigy.com...
> Heh, heh, heh: As an agent, I don't have the tools to transfer the
> information; and those clients who do an update I tell them this:
> 1) - go to the store, and have the information transfered. If they
> say there is a charge, accept it, although many times they won't.
> 2) - a simple phone call, after the transfer is complete, *611, and
> explain the situation to customer service, and more likely then not,
> they'll see the charge on your bill and reverse it.
>
> NOW: that was the easy part. In My Opion: the more difficult part
> is that we are becoming lazy. If we have in fact changed phones and
> need this information transfered, then shouldn't we pay for it? The
> machine to do it costs $3000. No need to pass the charge to
> everyone; but it is very fair to charge those people that "use the
> benefit" to pay something for it. We are getting a tad bit lazy
> that we expect everything for nothing. If we continue to drive
> "value given" without "value paid" then we'll see more jobs pushed
> to India. If you aren't willing to pay for it... then change the
> numbers yourself. If your time is so valuable that you want someone
> else to do it.... buy a $3000 machine OR pay the $10. and say you
> got good value for your money.
>
> the dr.
>


I agree with your two posts on this point, but have another venue for
this. When your service phone is upgraded the costs associated with
transfer could be added in and the customer would never know the
difference. Sort of like the fees the state and local governments tack
on to your services every day.

I have never been asked to pay for a telephone address book to my old
to my new. However on a few occasions the $3,000.00 machine was not
able to transfer from a star tac to a LG or [Insert any brand name
here].

I would be mad if I paid $3G for the machine and it did not work on
all models.

Just a thought

Elector

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Michelle: I noted "fair price" for "fair value". I agree over-charging
isn't fair. $10 for a 5 minute job, hummm.
- $4.66 (labor only) men's haircut: $14, done in fifteen minutes or less
- $7.08 (labor only) Chevy technician to "analyze" a problem, $85/hr
- $20.00 (labor only) make a pizza, 2 minutes, cost you from $5-$20 for a
large
And what about the $3000 machine.

I started rambling and deleted it. Your point isn't that there is a fee
(sometimes waived) but how much the fee is. Is $10 fair? I don' tknow. I
guess it depends. Me, I pay the fee and call CS and have it reversed. It
used to be free.... now they charge. This is the eternal battle of flat-fee
to all; or those that use a service pay for it. And then how much. So, I
agree with Michelle, over-charging isn't fair. And I leave it to her to
decide what is fair. Me, I'm going to go ride my bike...(not)

Editorial: If you bought a $3,000 machine that is used occassionally, by a
"few" of your customers. Do you raise ALL of your prices for this
investment, or just charge the people who use it? How much would be fair?
You trained someone (actually the whole staff) to use it, bought the special
cabels to make it work, how much would you charge for 5 minutes of using it?
Try $10, and if people pay it, the price must be just right. If a lot of
people complain (to Verizon), then maybe it is too much, and you should
re-think the policy. Make your voice known, call VZW and tell em the charge
it too HIGH or too LOW. That would be a good investment of time... me
thinks. And to phone upgrades? I've not seen one person make a phone
decision based on the ease of moving their numbers from their old phone to
the new phone. But it could be a factor; I just don't think it is much of
one. Overcharging (NO) fair charging (YES) & what is fair Michele will
tell us. dr

"Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-ABD5FA.08440022112004@news.west.cox.net...
<snip>
> What about overpaying>?
<snip>
> So you think that $10 is a fair price for a five minute process of
> transferring data from one phone to another, considering that the
> equipment used is not expensive at all? Besides, offering the transfer
> for free will increase sales of phone upgrades? "You mean that I'll
> have to pay another ten bucks to transfer my phone numbers to the new
> phone? No thanks, I'll just keep this one."

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

In article <Mgood.28759$5b1.13751@newssvr17.news.prodigy.com>,
"dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote:

> I started rambling and deleted it. Your point isn't that there is a
> fee (sometimes waived) but how much the fee is. Is $10 fair? I don'
> tknow. I guess it depends. Me, I pay the fee and call CS and have it
> reversed. It used to be free.... now they charge.

They don't charge everywhere. In August, they didn't charge my
girlfriend; in September, they didn't charge me. Not only didn't they
charge; we didn't have to ask them to do it--they offered to do it.

I seriously doubt that that box costs ten grand. I doubt that it costs
more than $100. And I doubt that those cables (about six inches long
with a standard phone plug at one end, and matching plugs for the
various phones at the other) cost all that much either.

Tell you what: Next time I'm at my local Verizon store, I'll ask how
much that box cost them. The worst they can do is refuse to tell me.

--
Stop Mad Cowboy Disease: Impeach the son of a Bush.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Michelle Steiner" <michelle@michelle.org> wrote in message news:michelle-4EC94E.09391522112004@news.west.cox.net...
> I seriously doubt that that box costs ten grand. I doubt that it costs
> more than $100. And I doubt that those cables (about six inches long
> with a standard phone plug at one end, and matching plugs for the
> various phones at the other) cost all that much either.

I posted prices yesterday. From FutureDial, the software and some cables
is $400. It is $20-$30 for additional cables. That also requires a PC
to run it off of. (The station the dr refers to is effectively a PC with
the software preloaded and cables connected).

The software from Susteen is $2.50 per sync, and includes some cables.

Once you take into account the time (don't forget sometimes it fails,
users complain etc which can drastically alter the time needed by an
employee) as well as the building space etc, $10 is the right order
of magnitude.

The statistic I don't know, and what greatly affects the fairness of
this calculation is how often people change phones or bring them in
from other carriers. The greater this number, the less the charge
would need to be for a phonebook transfer to recover costs.

Roger

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-C621A7.22380521112004@news.west.cox.net...
> In article <g06872-bni.ln1@home.rogerbinns.com>,
> "Roger Binns" <rogerb@rogerbinns.com> wrote:
>
>> The (serious!) reality is that if someone did want to start a new
>> wireless carrier, they could with roughly the same ease as starting
>> any other business.
>
> No, that's the mythology.
>
>> But despite all the compliants about Verizon charging and pricing, I
>> have never seen anyone come up with any better proposal other than
>> other customers should pay for it.
>
> Ten bucks to transfer data from one phone to another is simply a ripoff.
> It comes to at least $1200 an hour.


I think $10 is an appropriate price. The question you didn't ask of
yourself is ... what is Michelle's time worth? If you've got about 100
phone numbers with many of them having email addresses too (SMS texting),
then how long is it going to take you to manually re-enter all that stuff
into a new phone? An hour? How much do you get paid at work? A person
receiving $17 per hour really costs his employer nearly $28 per hour total.

--

- Philip

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-6BDDDF.08290622112004@news.west.cox.net...
> In article <0ns3q057mosgmhfpce89hk64o8c7s4jp3h@4ax.com>,
> Mark Tetrault <mdtetrault@highstream.net> wrote:
>
>> >> I remember with gas was .$89 /gal.
>> >
>> >I remember when high test gas was thirty-six cents a gallon.
>>
>> I can remember when it was $.18 during the gas wars of the 60s.
>
> Those gas wars didn't hit where I was living.
>
> But if you can remember the 60s, you weren't there.
>

I remember regular at $0.18 per gallon in Los Angeles ... what's that get
me?
--

- Philip

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Not to be rude..... but...

Michelle, how the F#@! would you know what it costs?
I was a regional Service Manager for a carrier for many years.
This stuff is proprietary. Most of it costs major $$.
You would be shocked at just what 'bench' equipment costs.


"Michelle Steiner" <michelle@michelle.org> wrote in message news:michelle-6070F0.08451922112004@news.west.cox.net...
> In article <vfgod.22988$Rf1.13886@newssvr19.news.prodigy.com>,
> "dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote:
>
>> NOW: that was the easy part. In My Opion: the more difficult part is
>> that we are becoming lazy. If we have in fact changed phones and
>> need this information transfered, then shouldn't we pay for it? The
>> machine to do it costs $3000.
>
> Baloney!
>
> --
> Stop Mad Cowboy Disease: Impeach the son of a Bush.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
news:10q1ibt19k1b282@corp.supernews.com...
> Yesterday I migrated to a new phone. I've been with VZW for more than 4
> years. They wanted to charge me $10 to transfer the stored information
> from my previous phone to the new one. I refused. Seems to me a poor way
> to treat long-term cutomers, a real nickel & dime approach.

I have years of experience moving my own phonebooks from phone to phone.
I've re-entered all 100 plus numbers several times by hand. And yes, what
a pain.

OK, let's assume you buy data cables for both phones and appropriate
software to move the phone book. Chances are the future dial cables
and software required for two phones will exceed $60. In additon, having
done this process multiple times over, can say it isn't for novices.

Let's see, you have serial port issues, and then you need a legal copy of
Microsoft Outlook to be the "conduit" for the phonebook. Then you
need to sometimes "message" the data by importing into Excel, eliminating
extraneous data fields put there by Outlook automatically, then re-
importing the phone book.

I've done this process quite a few times, spent hundreds of dollars
in data cables, and untold hours of grief getting it to work properly
between different and incompatible pieces of vendor supplies software.

For me, I'd gladly pay Verizon $10 to avoid the hassle, or I'd be happy
that I have the choice to find my own way (which is my normal way too)

-Dan

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-1ABA39.19161721112004@news.west.cox.net...

> Stop Mad Cowboy Disease: Impeach the son of a Bush.

Time to give it up Michelle-- your boy got whupped. Ever heard of being a
gracious loser?

Edw.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

AMEN!!!!

And Michael Moore is a truthful and honest 'documentary' maker.....

NOT!!!

To some, reality is a foreign concept.



"Special Ed" <chasham97NOSPAM@NOSPAMyahoo.com> wrote in message news:3Trod.8728$pK6.2403@newsread2.news.atl.earthlink.net...
>
> "Michelle Steiner" <michelle@michelle.org> wrote in message news:michelle-1ABA39.19161721112004@news.west.cox.net...
>
>> Stop Mad Cowboy Disease: Impeach the son of a Bush.
>
> Time to give it up Michelle-- your boy got whupped. Ever heard of being a gracious loser?
>
> Edw.
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Richard Ness"

| Not to be rude..... but...
|
| Michelle, how the F#@! would you know what it costs?
| I was a regional Service Manager for a carrier for many years.
| This stuff is proprietary. Most of it costs major $$.
| You would be shocked at just what 'bench' equipment costs.

Richard,

Not to be rude ..... but

before I retired I was US lead engineer for a major international
manufacturer ... while it might be proprietary the cost of the hardware and
software to make the transfer is trivial.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Not Me"

| "Richard Ness"
|
| | Not to be rude..... but...
| |
| | Michelle, how the F#@! would you know what it costs?
| | I was a regional Service Manager for a carrier for many years.
| | This stuff is proprietary. Most of it costs major $$.
| | You would be shocked at just what 'bench' equipment costs.
|
| Richard,
|
| Not to be rude ..... but
|
| before I retired I was US lead engineer for a major international
| manufacturer ... while it might be proprietary the cost of the hardware
and
| software to make the transfer is trivial.

I forgot to mention that Verizon (and all the other carries) get the
hardware and software for free as part of the spiff to buy the phones. The
only requirement is for the carrier to sign a non-disclosure agreement.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Steve Sobol" <sjsobol@JustThe.net> wrote in message news:cnt967$mjb$2@ratbert.glorb.com...
> You still have to build market share, buy phones, get your product into retail stores, etc.

That depends on how you want to sell it, and is still considerably cheaper
than buying sprectrum rights and building out a network before you have
your first customer.

There is no major impediment to building such a business, over and above
any other similar kind of business.

Note that I *do not* think there is really any different way of charging
etc. But I am challenging the people who say the status quo is not
acceptable to change carriers, or to start a business that is different
and showing how they can do so.

Roger

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Not Me" <me@privacy.net> wrote in message news:30fq8nF30isu7U1@uni-berlin.de...
> I forgot to mention that Verizon (and all the other carries) get the
> hardware and software for free as part of the spiff to buy the phones. The
> only requirement is for the carrier to sign a non-disclosure agreement.

So who is the NDA with for equipment that can copy from an LG phone to
a Motorola phone?

Roger

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

To all: an update. My "mistake" the copying machine wasn't $3000, but only
$650. (off my bottom line, and per store I might add). Pardon for
overstating the costs... because I don't have one, I send my customers to
the corporate store
Dear dr,

Attached please find the information you requested regarding the UME Phone
Synchronization System. The price of the UME System, including all
connectors/data cables (approximately 60 cables), for all currently
supported cellular phones is $650.00 (the Verizon Wireless volume discount).
As new phones come onto the market new cables are $35 each. The UME System
comes with a one year warranty.

<snip>
Cellebrite USA Corp.

NOT TRYING TO SELL THEIR PRODUCT, BUT PUTTING TO BED HOW MUCH ONE UNIT
COSTS. OUCH, $35 FOR NEW CABLES (per phone)

"Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-4EC94E.09391522112004@news.west.cox.net...
> In article <Mgood.28759$5b1.13751@newssvr17.news.prodigy.com>,
> "dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote:
<snip>
> I seriously doubt that that box costs ten grand. I doubt that it costs
> more than $100. And I doubt that those cables (about six inches long
> with a standard phone plug at one end, and matching plugs for the
> various phones at the other) cost all that much either.
<snip>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
news:AKKdnRnw5JdoOj_cRVn-jQ@comcast.com...
> AMEN!!!!
>
> And Michael Moore is a truthful and honest 'documentary' maker.....
>
> NOT!!!
>
> To some, reality is a foreign concept.
>
>
>
> "Special Ed" <chasham97NOSPAM@NOSPAMyahoo.com> wrote in message
news:3Trod.8728$pK6.2403@newsread2.news.atl.earthlink.net...
> >
> > "Michelle Steiner" <michelle@michelle.org> wrote in message
news:michelle-1ABA39.19161721112004@news.west.cox.net...
> >
> >> Stop Mad Cowboy Disease: Impeach the son of a Bush.
> >
> > Time to give it up Michelle-- your boy got whupped. Ever heard of being
a gracious loser?
> >
> > Edw.
> >
>
>
ya he won blah blah. Problem is, so many have lost. Please be around when we
get to say "I told you so" which was done often in the first 4 years.
Stick with it Michelle. I've yet to see a "gracious" red stater....win OR
lose.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

It is VERY fortunate that I am not saying the same to you, (4 years)
I am SO thankful that we aren't being subjected to 4 years of Kerry.
I shudder just thinking about it.

There are so many reasons why, but you will not ever see any of them
because of your liberal 'blinders'. So, I will 'shrug' and continue to be
VERY thankful that the majority of voters didn't have acute cranial rectitis.


"R.l.P.---U.S.A." <bush_intelligence_gap@yahoo.com> wrote in message news:30kp16F31cf37U1@uni-berlin.de...
>>
> ya he won blah blah. Problem is, so many have lost. Please be around when we
> get to say "I told you so" which was done often in the first 4 years.
> Stick with it Michelle. I've yet to see a "gracious" red stater....win OR
> lose.
>
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
news:OZKdnQjAu74JqzjcRVn-gw@comcast.com...
> It is VERY fortunate that I am not saying the same to you, (4 years)
> I am SO thankful that we aren't being subjected to 4 years of Kerry.
> I shudder just thinking about it.
>
> There are so many reasons why, but you will not ever see any of them
> because of your liberal 'blinders'. So, I will 'shrug' and continue to be
> VERY thankful that the majority of voters didn't have acute cranial
rectitis.
>
>
> "R.l.P.---U.S.A." <bush_intelligence_gap@yahoo.com> wrote in message
news:30kp16F31cf37U1@uni-berlin.de...
> >>
> > ya he won blah blah. Problem is, so many have lost. Please be around
when we
> > get to say "I told you so" which was done often in the first 4 years.
> > Stick with it Michelle. I've yet to see a "gracious" red stater....win
OR
> > lose.
> >
> >
>
>
LOL Shudder? Real men don't "shudder." There is no such thing as the Dick
Ness Monster. Run along now. Plonk your silly ass. No time for mutts.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Roger Binns" <rogerb@rogerbinns.com> wrote in message
news:2f4b72-d66.ln1@home.rogerbinns.com...
|
| "Not Me" <me@privacy.net> wrote in message
news:30fq8nF30isu7U1@uni-berlin.de...
| > I forgot to mention that Verizon (and all the other carries) get the
| > hardware and software for free as part of the spiff to buy the phones.
The
| > only requirement is for the carrier to sign a non-disclosure agreement.
|
| So who is the NDA with for equipment that can copy from an LG phone to
| a Motorola phone?

Typically NDA's in one form or the other are required by all manufactures
for the interface to their specific equipment. VZN can be down load data
from an NEC (under the NDA supplied hardware/software which includes pin
outs) but not up loaded to a Motorola unless VZN also has an NDA and the
required hardware/soft ware). All said and done it's not imposable for a
third part to do the reverse engineering and supply hardware/software as
well. The only hitch there is they make their money from that
hardware/software and are unlikely to give it away as might be the case with
an OEM.

FWIW one of the reasons I was hired (back in the '80s) in the first place
was that I had backward engineered the product, the company found out and
wanted to know how I did it.