$10 charge to transfer data to new phone

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Yesterday I migrated to a new phone. I've been with VZW for more than 4
years. They wanted to charge me $10 to transfer the stored information
from my previous phone to the new one. I refused. Seems to me a poor way
to treat long-term cutomers, a real nickel & dime approach.
 
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In article <10q1ibt19k1b282@corp.supernews.com>,
RWEmerson <foolish_consistency@hobgoblin.com> wrote:

> Yesterday I migrated to a new phone. I've been with VZW for more than
> 4 years. They wanted to charge me $10 to transfer the stored
> information from my previous phone to the new one. I refused. Seems
> to me a poor way to treat long-term cutomers, a real nickel & dime
> approach.

In August my partner upgraded her phone, and the following month, I
upgraded mine. In neither case did Verizon charge us to transfer our
data.

I understand that if you buy a phone from someone other than Verizon,
they charge, though.

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In article <9p0872-ivh.ln1@home.rogerbinns.com>,
"Roger Binns" <rogerb@rogerbinns.com> wrote:

> If you think they are overcharging then go to another carrier. If
> you think all the carriers are doing so, then start your own carrier.
> It is actually pretty easy - you start out by using someone else as
> your backend network just as Virgin does with Sprint and Tracfone
> does with AT&T.

You forget one important thing: startup capital.

--
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"Michelle Steiner" <michelle@michelle.org> wrote in message news:michelle-44D361.20250721112004@news.west.cox.net...
> In article <9p0872-ivh.ln1@home.rogerbinns.com>,
> "Roger Binns" <rogerb@rogerbinns.com> wrote:
>
>> If you think they are overcharging then go to another carrier. If
>> you think all the carriers are doing so, then start your own carrier.
>> It is actually pretty easy - you start out by using someone else as
>> your backend network just as Virgin does with Sprint and Tracfone
>> does with AT&T.
>
> You forget one important thing: startup capital.

Well, if the person doing this does have a genuinely new way of
charging customers that "doesn't need more money" and "isn't wrong
with this world", then I am sure they could find it. Or they
could borrow, potentially even from the customers who I am sure
would appreciate a new way of doing charging.

The (serious!) reality is that if someone did want to start a
new wireless carrier, they could with roughly the same ease as
starting any other business. You don't have to start country
wide and you don't have to have a country wide infrastructure.

But despite all the compliants about Verizon charging and pricing,
I have never seen anyone come up with any better proposal other
than other customers should pay for it.

Roger
 
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"RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
news:10q1ibt19k1b282@corp.supernews.com...
> Yesterday I migrated to a new phone. I've been with VZW for more than 4
> years. They wanted to charge me $10 to transfer the stored information
> from my previous phone to the new one. I refused. Seems to me a poor way
> to treat long-term cutomers, a real nickel & dime approach.

Agreed. I'd ask to speak to the manager and bet he'd see the foolishness of
the request.

Edw.
 
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In article <qR6od.8906$Qh3.5156@newsread3.news.atl.earthlink.net>,
Special Ed <spledNOSPAM@NOSPAMyahoo.net> wrote:

> "RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
> news:10q1ibt19k1b282@corp.supernews.com...
> > Yesterday I migrated to a new phone. I've been with VZW for more than 4
> > years. They wanted to charge me $10 to transfer the stored information
> > from my previous phone to the new one. I refused. Seems to me a poor way
> > to treat long-term cutomers, a real nickel & dime approach.
>
> Agreed. I'd ask to speak to the manager and bet he'd see the foolishness of
> the request.
>
> Edw.
That's Verizon's standard charge. It's a damn ripoff. If you have (or
buy) a data cable, you can use Bitpim to save any and all info from
your old phone into your computer and then reverse the process on your
new phone. Note: not for the faint hearted,
>
>
 
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Previously in alt.cellular.verizon, lasthonest2004
<lasthonest2004@yahoo.com> proclaimed :

>In article <qR6od.8906$Qh3.5156@newsread3.news.atl.earthlink.net>,
>Special Ed <spledNOSPAM@NOSPAMyahoo.net> wrote:
>
>> "RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
>> news:10q1ibt19k1b282@corp.supernews.com...
>> > Yesterday I migrated to a new phone. I've been with VZW for more than 4
>> > years. They wanted to charge me $10 to transfer the stored information
>> > from my previous phone to the new one. I refused. Seems to me a poor way
>> > to treat long-term cutomers, a real nickel & dime approach.
>>
>> Agreed. I'd ask to speak to the manager and bet he'd see the foolishness of
>> the request.
>>
>> Edw.
>That's Verizon's standard charge. It's a damn ripoff. If you have (or
>buy) a data cable, you can use Bitpim to save any and all info from
>your old phone into your computer and then reverse the process on your
>new phone. Note: not for the faint hearted,
>>
>>

The 9900 can't use Bitpim so when we xferred from Nextel, it was the
only logical and efficient way to transfer from our i730's to the
9900's. But no, the Verizon rep didn't charge us for any of the
transfers.

That's one thing I miss about the Nextel phones. The data cable was
rather inexpensive and there are many different types of freeware
available to down/upload updates/ringtones/wallpaper and phone book
back and from my pc and phone.

Oh that and the volume on the i730s were *loud*. The 9900's
definitely are lacking in the volume department.





__________________________________________________________________________

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safer to harass rich women than motorcycle gangs.
-Unknown
__________________________________________________________________________
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In article <g4m772-t5g.ln1@home.rogerbinns.com>,
"Roger Binns" <rogerb@rogerbinns.com> wrote:

> > That's Verizon's standard charge. It's a damn ripoff.
>
> They use a software product such as CSS from FutureDial or Data
> Transfer Center from Susteen. The former is $400 and the latter is
> $2.50 per transfer.

When they transfered mine from a V60i to a V710, they plugged both
phones into a box about the size of three packs of cigarettes (using the
proper cables of course) and a few minutes later, the entire phone book
and appointment book had been transferred--the phone numbers even
retained the same quick-dial numbers.

--
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In article <g06872-bni.ln1@home.rogerbinns.com>,
"Roger Binns" <rogerb@rogerbinns.com> wrote:

> The (serious!) reality is that if someone did want to start a new
> wireless carrier, they could with roughly the same ease as starting
> any other business.

No, that's the mythology.

> But despite all the compliants about Verizon charging and pricing, I
> have never seen anyone come up with any better proposal other than
> other customers should pay for it.

Ten bucks to transfer data from one phone to another is simply a ripoff.
It comes to at least $1200 an hour.

--
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"lasthonest2004" <lasthonest2004@yahoo.com> wrote in message
news:211120041707139894%lasthonest2004@yahoo.com...
> In article <qR6od.8906$Qh3.5156@newsread3.news.atl.earthlink.net>,
> Special Ed <spledNOSPAM@NOSPAMyahoo.net> wrote:
>
>> "RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
>> news:10q1ibt19k1b282@corp.supernews.com...
>> > Yesterday I migrated to a new phone. I've been with VZW for more than 4
>> > years. They wanted to charge me $10 to transfer the stored information
>> > from my previous phone to the new one. I refused. Seems to me a poor
>> > way
>> > to treat long-term cutomers, a real nickel & dime approach.
>>
>> Agreed. I'd ask to speak to the manager and bet he'd see the foolishness
>> of
>> the request.
>>
>> Edw.
> That's Verizon's standard charge. It's a damn ripoff. If you have (or
> buy) a data cable, you can use Bitpim to save any and all info from
> your old phone into your computer and then reverse the process on your
> new phone. Note: not for the faint hearted,

That may well be a local market charge. I've been a VZW customer in Atlanta
for many years and have changed phones several times-- always at a company
store and have never been charged. One time, the tech asked me if I wanted a
printout of my phone book while he was doing the transfer and he ran it off
for me as well.

Complain and you'll get it for free!

Edw.
 
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I also had a company store do this for no charge last week, and I have only
been a Verizon customer for 2 months.

I live in PA and it was the Stroudsburg Mall store that offered to do it
free of charge. They did not even mention that there is usually a charge.

/Spencer


"Special Ed" <spledNOSPAM@NOSPAMyahoo.net> wrote in message
news:_e9od.7996$pK6.1342@newsread2.news.atl.earthlink.net...
> "lasthonest2004" <lasthonest2004@yahoo.com> wrote in message
> news:211120041707139894%lasthonest2004@yahoo.com...
> > In article <qR6od.8906$Qh3.5156@newsread3.news.atl.earthlink.net>,
> > Special Ed <spledNOSPAM@NOSPAMyahoo.net> wrote:
> >
> >> "RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
> >> news:10q1ibt19k1b282@corp.supernews.com...
> >> > Yesterday I migrated to a new phone. I've been with VZW for more than
4
> >> > years. They wanted to charge me $10 to transfer the stored
information
> >> > from my previous phone to the new one. I refused. Seems to me a poor
> >> > way
> >> > to treat long-term cutomers, a real nickel & dime approach.
> >>
> >> Agreed. I'd ask to speak to the manager and bet he'd see the
foolishness
> >> of
> >> the request.
> >>
> >> Edw.
> > That's Verizon's standard charge. It's a damn ripoff. If you have (or
> > buy) a data cable, you can use Bitpim to save any and all info from
> > your old phone into your computer and then reverse the process on your
> > new phone. Note: not for the faint hearted,
>
> That may well be a local market charge. I've been a VZW customer in
Atlanta
> for many years and have changed phones several times-- always at a company
> store and have never been charged. One time, the tech asked me if I wanted
a
> printout of my phone book while he was doing the transfer and he ran it
off
> for me as well.
>
> Complain and you'll get it for free!
>
> Edw.
>
>
 
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Heh, heh, heh: As an agent, I don't have the tools to transfer the
information; and those clients who do an update I tell them this:
1) - go to the store, and have the information transfered. If they say
there is a charge, accept it, although many times they won't.
2) - a simple phone call, after the transfer is complete, *611, and explain
the situation to customer service, and more likely then not, they'll see the
charge on your bill and reverse it.

NOW: that was the easy part. In My Opion: the more difficult part is that
we are becoming lazy. If we have in fact changed phones and need this
information transfered, then shouldn't we pay for it? The machine to do it
costs $3000. No need to pass the charge to everyone; but it is very fair to
charge those people that "use the benefit" to pay something for it. We are
getting a tad bit lazy that we expect everything for nothing. If we
continue to drive "value given" without "value paid" then we'll see more
jobs pushed to India. If you aren't willing to pay for it... then change
the numbers yourself. If your time is so valuable that you want someone
else to do it.... buy a $3000 machine OR pay the $10. and say you got good
value for your money.

the dr.

"RWEmerson" <foolish_consistency@hobgoblin.com> wrote in message
news:10q1ibt19k1b282@corp.supernews.com...
> Yesterday I migrated to a new phone. I've been with VZW for more than 4
> years. They wanted to charge me $10 to transfer the stored information
> from my previous phone to the new one. I refused. Seems to me a poor way
> to treat long-term cutomers, a real nickel & dime approach.
 
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In article <0ns3q057mosgmhfpce89hk64o8c7s4jp3h@4ax.com>,
Mark Tetrault <mdtetrault@highstream.net> wrote:

> >> I remember with gas was .$89 /gal.
> >
> >I remember when high test gas was thirty-six cents a gallon.
>
> I can remember when it was $.18 during the gas wars of the 60s.

Those gas wars didn't hit where I was living.

But if you can remember the 60s, you weren't there.

--
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In article <Dogod.22989$Rf1.13275@newssvr19.news.prodigy.com>,
"dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote:

> I disagree: Pay for value received.

What about overpaying>?

> Skip the ATM, go to the bank.

If there's a branch conveniently available.

> Don't like gas prices, boycot the company, buy a new bike.

A bike is often impractical, for a variety of reasons, e.g., distance,
carrying capacity, passenger capacity, etc.

> Nothing for free anymore...

Oh, there's still quite a bit for free, but in general, no one's been
asking for everything for free.

> Oh, you want them to put an ATM out there for you for YOUR
> convenience? If you (the user) doesn't pay for it, then who should.

Keep in mind that ATM fees are charged only when you use one that's not
from your own bank--and you get charged at both ends: by the instituton
that owns the ATM and by your own bank. Further, some banks now charge
for not using the ATM; you pay a fee for using the teller instead of the
ATM.

> I'm a fan of paying a "fair" price for "value received.

So you think that $10 is a fair price for a five minute process of
transferring data from one phone to another, considering that the
equipment used is not expensive at all? Besides, offering the transfer
for free will increase sales of phone upgrades? "You mean that I'll
have to pay another ten bucks to transfer my phone numbers to the new
phone? No thanks, I'll just keep this one."

> I'm not going to pay for your "free service", I'll just go to the
> bank, save the ATM convenience fees.

Your time, and the wear and tear on your bike must not be worth all that
much.

--
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In article <vfgod.22988$Rf1.13886@newssvr19.news.prodigy.com>,
"dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote:

> NOW: that was the easy part. In My Opion: the more difficult part is
> that we are becoming lazy. If we have in fact changed phones and
> need this information transfered, then shouldn't we pay for it? The
> machine to do it costs $3000.

Baloney!

--
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Michelle Steiner wrote:
>
>> I disagree: Pay for value received.
>
> What about overpaying>?

Market determines that doesn't it?

>> Skip the ATM, go to the bank.
>
> If there's a branch conveniently available.

So convenience doesn't count for value? and
carries a zero price?

>> Don't like gas prices, boycot the company, buy a new bike.
>
> A bike is often impractical, for a variety of reasons, e.g., distance,
> carrying capacity, passenger capacity, etc.

Again a matter of convenience. I know a number of people that
manage to live, not only acceptably, but pretty high off the hog
and don't own a vehicle.

>> Oh, you want them to put an ATM out there for you for YOUR
>> convenience? If you (the user) doesn't pay for it, then who should.
>
> Keep in mind that ATM fees are charged only when you use one that's
> not from your own bank--and you get charged at both ends: by the
> instituton that owns the ATM and by your own bank. Further, some
> banks now charge for not using the ATM; you pay a fee for using the
> teller instead of the ATM.

So, what's your point? They run a business and have charges for various
services. Gets back to the free market doesn't it? My bank charges for
most everything. Other smaller banks don't. My bank has an ATM in
the cafeteria at work and *everywhere* else. I am willing to pay some
of the extra charges for that.

>> I'm a fan of paying a "fair" price for "value received.
>
> So you think that $10 is a fair price for a five minute process of
> transferring data from one phone to another, considering that the
> equipment used is not expensive at all? Besides, offering the
> transfer for free will increase sales of phone upgrades? "You mean
> that I'll have to pay another ten bucks to transfer my phone numbers
> to the new phone? No thanks, I'll just keep this one."

[and from a previous post]
> Ten bucks to transfer data from one phone to another is simply a ripoff.
> It comes to at least $1200 an hour.

You're being silly. Here is a good example:
My kids and their friends decided to do the traditional lemonade
stand in the front yard (being current, they also decided to sell their
excess Yugio cards). I made them itemize all their supplies and
cost. Time spent setting up and having someone man the stand.
I charged them the price of 1 lemonade to use the kitchen to make
it, 1 more for the space used in the refrigerator to store the product,
and 1 more for the yard space (they figured they would just go do it
at their friend's house but that was a no go). They sold 4 lemonades.
Older sister bought 1. My wife and I bought 1 each. Their friend's mom
bought 1 when she came over to call them for dinner. Sold 0 Yugio cards.
A good number of people went by. They were not selling lemonades
each and every minute they sat out there. *big* loss...

You get the idea... There is more than the price of the equipment and
the hourly rate to consider.

What percentage of new-phone customers transfer their stuff?
What percentage of customers expect to transfer their stuff?
If the data transfer doesn't work are you going to transfer it manually?
If the customer doesn't want to wait are you still going to charge anyway
since it took you time to try?

-Quick
 
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Michelle Steiner wrote:
>
> <snip>
>
> So you think that $10 is a fair price for a five minute process of
> transferring data from one phone to another, considering that the
> equipment used is not expensive at all?

I'm sorry, but didn't you say, earlier, that "Ten bucks to transfer
data from one phone to another is simply a ripoff. It comes to at
least $1200 an hour?"

My math says this is equal to $120 per hour, a price that isn't
totally out of the ballpark

Notan
 
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"Roger Binns" <rogerb@rogerbinns.com> wrote in message
news:g06872-bni.ln1@home.rogerbinns.com...
>
> "Michelle Steiner" <michelle@michelle.org> wrote in message
> news:michelle-44D361.20250721112004@news.west.cox.net...
>> In article <9p0872-ivh.ln1@home.rogerbinns.com>,
>> "Roger Binns" <rogerb@rogerbinns.com> wrote:
>>
>>> If you think they are overcharging then go to another carrier. If
>>> you think all the carriers are doing so, then start your own
>>> carrier.
>>> It is actually pretty easy - you start out by using someone else
>>> as
>>> your backend network just as Virgin does with Sprint and Tracfone
>>> does with AT&T.
>>
>> You forget one important thing: startup capital.
>
> Well, if the person doing this does have a genuinely new way of
> charging customers that "doesn't need more money" and "isn't wrong
> with this world", then I am sure they could find it. Or they
> could borrow, potentially even from the customers who I am sure
> would appreciate a new way of doing charging.
>
> The (serious!) reality is that if someone did want to start a
> new wireless carrier, they could with roughly the same ease as
> starting any other business. You don't have to start country
> wide and you don't have to have a country wide infrastructure.
>
> But despite all the compliants about Verizon charging and pricing,
> I have never seen anyone come up with any better proposal other
> than other customers should pay for it.
>
> Roger
>

The problem with a start up Cellular service is that it will cost
hundreds of thousands of dollars just to buy air rights and they are
not cheap. They are not always available and even then they are leased
if I understand the process.

A person with a hot dog stand can make more :) In fact I was thinking
of doing that after I retire in a few years. Nice hotdog with cold
soda $2 and I would be making a profit on each sale. Pound of Hot Dogs
wholesale $1 and a case of assorted no name soda $4 which means huge
profit potential.

I could use my cell phone to order more hot dogs :)

Elector
 

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"Elector" <elector@my-deja.com> wrote in message
news:gakod.10298$AL5.5675@twister.nyroc.rr.com...

> The problem with a start up Cellular service is that it will cost
> hundreds of thousands of dollars just to buy air rights and they are
> not cheap. They are not always available and even then they are leased
> if I understand the process.

You are off by a few decimal places. Didn't VZW just pay a little short of a
billion dollars to get some PCS channels for the NYC metro area?




>
> A person with a hot dog stand can make more :) In fact I was thinking
> of doing that after I retire in a few years. Nice hotdog with cold
> soda $2 and I would be making a profit on each sale. Pound of Hot Dogs
> wholesale $1 and a case of assorted no name soda $4 which means huge
> profit potential.
>
> I could use my cell phone to order more hot dogs :)
>
> Elector
>
>
 
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"Elector" <elector@my-deja.com> wrote in message news:gakod.10298$AL5.5675@twister.nyroc.rr.com...
> The problem with a start up Cellular service is that it will cost hundreds of thousands of dollars just to buy air rights and they
> are not cheap. They are not always available and even then they are leased if I understand the process.

Both you and Michelle ignored what I said in the first post. You do not
need to build any infrastructure or obtain any air rights at the begining.
You use someone else's network just as Virgin does with Sprint and
Tracfone does with AT&T.

Roger
 
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