Acer Aspire 11 - Reset Failure - HELP Please

Feb 13, 2018
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I have tried to reset this laptop, it gets to 65% and just keeps looping. I have read other forums that advise to disconnect your WiFi so the computer will stop attempting to connect to the internet. I unplugged my modem and router, restarted the computer. I pressed Alt+F10 to all initiate the reset, it still freezes at 65%. Any suggestions?
 
If it is still getting stuck and there is no possible connection to the internet, I would be wondering if you were doing a "Hard Reset" which removes everything and starts fresh, or are you doing the kind that tries to keep personal files? If it is the latter, that could be why it is getting stuck.
 
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