acer aspire laptop missing start button/menu

Funky_2008

Estimable
Jul 1, 2015
2
0
4,510
0
My computer Microsoft logo is on and curser moves around. However, the start button and menu does not come up. Maybe the keyboard locked. The last thing I did on it was turn it on and it said Force shut down and I pressed "cancel" and nothing has happened for a few days now. I've turned it on/off/esc/f8/f2 and tried to take the mouse area and pull up the menu...left the hole computer unplugged for 8 hours...help...Thanks.
 

Barty1884

Admirable
Moderator
Not 100% sure what you mean by saying the logo is there....as in you can see the desktop?

A potential solution might be to start task manager (Ctrl + Shift + Esc) and look under "processes". Look for "explorer.exe". If it's there, select it & "end process". If it's not (or after you hit end process), go to File > New Task > type "explorer.exe" and enter.

Fingers crossed. Let us know
 
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