ACER Aspire V - BLACK SCREEN AND LOADING ICON

[Nameidk]

Hello, I am able to turn on the power on my ACER, but after the ACER loading screen, the screen turns black, my cursor becomes visible and the loading icon at the bottom is still there. From here I can't do anything, and it never stops loading. Any of you know how I fix this??

Thansk in advance!!

 

[webworkings]

Note: If this problem started after an update, please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

 

[Saga Lout]

nameidk - when you ask a question and someone gives you good advice, you post back here to respond and raise any questions you still want answered. Alerting the Moderation Team isn't the right way to go about it and your comment "no thanks" doesn't tell us very much.

Click on Post an Answer and type in that box if you want to post back here.