Acer E1-531 FROZEN on "Shutting down..." HELP!!!

[Kelly Nace]

My screen is FROZEN on shutdown. Previous Mcafee Scans show no problems. CTRL-ALT-DEL does nothing... Only way to shutdown is to hold power button, but i know i shouldn't keep doing this... PLEASE HELP!!!!

 

[P1nnacle]

Try this hotfix and see if it helps.

http/support.microsoft.com/kb/977307